Overall Satisfaction with Oracle Social Cloud
We are an implementation firm who has been trained to implement SRM. Primarily our customers use it to monitor and manage social channels, integrate to Service Cloud or Marketing Cloud as well.
- Social Monitoring
- Social engagement
- Built in connectors with key Oracle Cloud Apps
- Best to be integrated with a marketing solution to get full ROI
Oracle Social Cloud Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success | None |