SRM review
March 11, 2016

SRM review

Josh Goldstein | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Oracle Social Marketing
  • Oracle Social Engagement & Monitoring

Overall Satisfaction with Oracle Social Relationship Management (SRM)

We use the SRM as a content management tool, to monitor the brand on the social web, and as a reporting tool for our internal reports regarding our social media efforts and the brand on the social web.


  • The SRM publishing functionality allows us to work across multiple networks and channels delivering the right brand voice to the right audiences.
  • The Engage module provides us with both real-time monitoring functionality and reporting functionality.
  • We can schedule posts over an extended period and still have flexibility to respond in real time.


  • The interface, particularly in Engage, is not user friendly or intuitive.
  • The media library is not searchable, nor can you share across bundles.
At the time we reviewed the services Oracle SRM delivered the full range enterprise package for the most effective cost. I plan to reevlauate after another 6 months to ensure we are still getting the best deal.
  • We do not measure ROI of Oracle social.
The SRM is well suited for organizations that have multiple users working across multiple channels on multiple networks. If you only have a few networks and a single organizational presence on the social web more cost effective solutions are available.

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