Oracle SRM Review
April 05, 2016

Oracle SRM Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Oracle Social Engagement & Monitoring

Overall Satisfaction with Oracle Social Relationship Management (SRM)

I'm not sure how it is being used within the entire organization. My department uses Oracle Social Relationship Management (SRM) to monitor for potential adverse events, cost/insurance issues, administration/use issues, coupons or PI (prescribing insert) questions for specific brands. If any of these areas are addressed within a tweet we respond with a legally approved tweet.

Pros

  • The software is very easy to learn and understand.
  • The User Interface and Design is nicely done.
  • The software does everything we need it to do and is also flexible whenever we need to make changes.

Cons

  • I do wish that there was a way to see both answers that we previously used and answers that are available to use instead of just seeing what was just published.
Approximately 10 people have access to the system. However, only 2 people are currently responsible for using it. The business function that we both represent is information technology.
This is the first SRM that I have used. Based on its performance I can't see myself using anything else.
  • It allows us to provide potential benefits to our customers such as coupons or other types of help which is very important since the company is customer focused.

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