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Outreach Review: Challenging to Learn but Amazing to Use!
April 19, 2021

Outreach Review: Challenging to Learn but Amazing to Use!

Erin Winnicki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach is used to reach out to prospects and customers to provide information about our product as well as new training topics, webinars, educational information, and other important information. I use it to keep track of my prospecting calls and email activity. I use it also to create one-off templates with important information.
  • Organizes call and email activity.
  • Enables you to reach a large audience with important messages.
  • Tracks prospect engagement.
  • An easier way to import prospects
  • An easier way to integrate into Salesforce
  • More visibility in Salesforce
  • Helps to organize prospects.
  • Helps to quickly share important product information.
  • Helps to quickly understand who needs to be called or emailed.
I have not personally evaluated any other products or services similar to Outreach. I am satisfied with my experience using Outreach and do not have any plans to change products.

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

Outreach can be complicated to begin using because of the way it needs to be integrated into your CRM. It can also be difficult to get trained and started using because of the complexity of the product. However, once you are trained and versed in the use of Outreach, it is an extremely powerful tool to use.
The support for Outreach has been good. I do not come across a lot of issues in my daily use of Outreach that requires me to reach out to support so I assume that support is continually improving and reducing the areas where support may be required. It is a very error-prone tool.
Outreach is well-suited for organizations that are targeting large audiences of prospects with important information. Outreach would work well for organizations with high call and email activity as it is easy to keep track of both in the dashboard and sequences. Outreach would also be great for small organizations that wanted to market to a large target audience.