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Outreach will 4-5x your sales outreach productivity
Updated September 10, 2021

Outreach will 4-5x your sales outreach productivity

Christian Banach | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach is the sales development platform our organization uses for the outsourced outbound lead generation services we provide our clients. We use it to schedule/send cold emails, place and record cold calls, manage tasks, CRM, and for insights to optimize campaigns.
  • Outbound sales task flow management
  • Cold email personalization at scale
  • Streamlining sales processes
  • Email warm up services
  • Team collaboration
  • Sequence/task management
  • CRM
  • Call recording
  • 4-5x increase in productivity
  • SalesLoft, Playbooks and from XANT (formerly InsideSales.com)
Although all seem to have similar features these days, I found Outreach's UI/UX better than the others.

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

DiscoverOrg (discontinued), Winmo, LinkedIn Sales Navigator, Microsoft Teams, QuickBooks Online, QuickBooks Time (formerly TSheets)
Outreach is a tremendous tool to keep sales reps organized and on task. It makes the process of outbound sales as frictionless as possible so reps spend more time selling and less time on admin tasks. Whether you have a large sales team or even one rep, Outreach is a valuable tool to maximize productivity.

Using Outreach

3 - We have 3 sales reps that use Outreach.
We have no in-house manager of the Outreach product other than myself.
  • Cold email
  • Cold calling
  • CRM
  • Although not perfect, we're able to use Outreach for managing our pipeline reports
  • Again not perfect, but we use Outreach for our CRM
  • N/A
I like Outreach, but I do wonder about new competitors that are 25-50% less expensive.

Evaluating Outreach and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
We were looking for best of breed and Outreach has a good reputation and all the features we require.
I would evaluate some of the new emerging sales dev platforms.

Outreach Implementation

Although we required a special setup, the process was quick. But we paid a lot for the implementation and didn't use 33% of the hours we purchased.
  • Third-party professional services
Aptitude8
Yes - Multiple phases were used to help implement.
Change management was minimal - We were a new company so there was no change management required.
  • We have a unique use case since we're an outbound agency working with multiple accounts, so we required special set up

Outreach Support

Overall I am pleased, but there are times I wish they were even more responsive since time is money in sales.
ProsCons
None
Slow Resolution
Escalation required
Difficult to get immediate help
I have not purchased premium support, nor was I aware than it existed.
We had an issue where we registered the wrong email address to one of our users, which seems like an easy fix. But it required Outreach tech support who replied promptly and walked us through the steps to resolve.

Using Outreach

I find Outreach's interface easy to understand. Between Outreach's training university and our internal training, our reps are ramped up within a week.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Scheduling emails
  • Call recording
  • Analytics