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One stop shop Tool
June 29, 2021

One stop shop Tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach is used by the sales team and some members of CS. It is an extremely helpful tool for prospecting, staying organized, checking opportunities, outbounding, researching accounts, and hitting quota. Outreach is our go to for prospecting accounts and making dials. It also allows you to A/B test sequences and create lists of tasks that you have to complete during your week - all organized in handy drop down menus. It is really streamlined and easy to use, easy on the eyes, and doesn't overload the RAM of your computer. Also, there are extensions you can add to your internet browser to integrate Outreach into Gmail, Zoominfo, etc.
  • Phone Calls
  • Tasks
  • Opportunity Check Up
  • Delegation
  • Emails
  • Bulk Emails
  • Prospecting
  • Color use
  • UI
  • Prospect / Account details
  • In - app research
  • Increased revenue
  • High activity sales
  • Productivity
  • Sales activity
Outreach is more detailed and in depth than Apollo. The only reasons why I really liked Apollo was the UI and being able to research companies within the app- however, we use Zoominfo for reaching out now and it is better with more information. Outreach connects to ZI and salesforce, so the activity you do within one app translates to the other. Call quality and call note taking is better in Outreach and there are more reports you can generate to examine.

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

Provana, RFP360, Jira Service Management (Jira Service Desk)
The ease of use for outreach is next to none. Everything is clearly explained, you can hop on a call with their support team whenever, and it effortlessly integrates into your computer. You can do everything you need sales related on it, and the learning curve is small. I'd recommend it as a first and last CRM.
The Outreach team is always there to help, they are intelligent and well knowledgeable. I personally have not had to contact support but our sales op analyst communicates with them regularly and they are keen to add specific company features that we need. They make it easy for you to submit requests and the help would be rated 5 stars. If there is something outreach is missing that you would want, they can make it happen for you.
Outreach is incredible for sales and CS. It really makes it easy to keep track of your progress and processes with accounts, view history of communications, (literally) outreach to them via email and phone, bulk email, take call notes, record calls. You can purchase a phone number and I've never had an issue with the VOIP. Call quality is great and I love being able to see when people open up emails, read emails, click links etc. It makes following up after webinars really easy and methodical.