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Outreach is a best in class sales automation/cadence tool
September 27, 2021

Outreach is a best in class sales automation/cadence tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

We adopted Outreach in our enterprise sales organization when the pandemic forced everybody to become an "inside" sales team. I was experienced with Salesloft and this was an exciting opportunity to implement their leading competitor, Outreach.io.
  • CRM Integrations
  • Integration with Outlook
  • Strong user experience
  • Sequence (cadence) editing
  • Team reporting
  • CRM Integration
  • Easy to use interface
  • Sales Sequences
  • Outlook integration
  • We have not been able to document across-the-board productivity gains
The Outreach user interface and integrations with Outlook email are best in class. The integration with Outlook is seamless and allows you to perform many tasks directly from Outlook without having to engage with the Outreach app.

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outreach go as expected?

No

Would you buy Outreach again?

Yes

I've implemented both Outreach and Salesloft. They are very similar tools, and my conclusion is that Outreach beats Salesloft in many areas, while being behind in a few. The Outreach user interface and Outlook integrations are best in class. In fact, the Outlook integration may be the #1 reason to choose Outreach. It's seamless, and allows you to perform many tasks directly from Outlook without having to engage with the Outreach app.

It is the administrative functions where Outreach is a little behind. The CRM integrations are great. No complaints there. But creating cadences (sequences) is a particular chore. Copying and changing the order of steps is a much more painful process than with Salesloft. Also the out-of-the-box reporting and analytics functions are average at best.

However, for the main audience -- the sales users -- Salesloft is a great sales automation tool, and probably the one I'd recommend first.

Outreach Training

  • Online training
Lots of attention from the Outreach training team, with a great willingness to customize to our needs. To be clear, you get out what you put in. If you don't work with them, you'll get cookie-cutter training. But we asked for a lot of customization, and they delivered what we asked for.

Outreach Support

Always responsive, even just when sending a generic email to 'support@'.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes
There were many times when I had questions or challenges with setup and programming of Outreach integrations or sequences. The Outreach team was always responsive, whether I was reaching out to our implementation specialist, the trainer, or just generically emailing support@outreach.io. For the integration with our CRM team, there was always a very knowledgeable person on the call from Outreach to answer questions.