Been great so far
December 01, 2022

Been great so far

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paddle

We wanted to be able to get to more users and to scale without having to worry about how we are going to receive payments from our users, also we wanted to implement the least amount of payment processors and don't have to worry about different country legislations. Paddle made this process easy for us, taking care of the legislations and VAT in the countries we offer our solution.
  • Taking care of the relation with government entities and compliance in each country.
  • They take care of the VAT for us.
  • It gives the tools to scale to other countries being able to charge your users in different parts of the world.
  • The inclusion of more currencies (CLP)
  • Some users cannot pay with prepaid cards
  • Volume of purchases
  • Return on investment
  • Being able to charge our users in different countries
  • Don't have to worry about other country legislations
So far, we haven't used other solutions, but we are thinking of trying Stripe for a global perspective and MercadoPago here in Chile and other countries where they have a presence.

Do you think Paddle delivers good value for the price?

Yes

Are you happy with Paddle's feature set?

Yes

Did Paddle live up to sales and marketing promises?

Yes

Did implementation of Paddle go as expected?

I wasn't involved with the implementation phase

Would you buy Paddle again?

Yes

Paddle is a great way to expand quickly to other countries without the barrier of how you charge your users in different parts of the globe. Also, the way they manage the relations with country legislations, so you don't have to, is a no-brainer (the only throwback is that you cannot recover that VAT to use in your company as a credit).
In our case is not 100% suited for us. In the idea of just implementing and starting working with it, we had to create some way of showing prices in CLP to our users, and that convert to USD and charge that to our users. The fees are an area where Paddle can improve, considering that other providers like Stripe have fees of almost half.

Paddle Feature Ratings

Product catalog & listings
10
Product management
9
Bulk product upload
10
Branding
10
Mobile storefront
10
Website integration
9
Abandoned cart recovery
10
Checkout user experience
9
eCommerce security
10
Promotions & discounts
10
Order processing
10
Inventory management
10
Custom functionality
10