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Tired of being woken up by unnecessary alerts? Look into PagerDuty to solve that for you!
October 14, 2019

Tired of being woken up by unnecessary alerts? Look into PagerDuty to solve that for you!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We currently use PagerDuty for multiple teams. The software allows us to be notified of problems with our infrastructure. We use the Live Call Routing feature for after-hours support, so customers can always get a hold of a support agent if needed. We utilize PagerDuty's impressive integrations into Slack and Nagios to alert us when something goes wrong. This has improved our uptime dramatically since we first started using the product.
  • PagerDuty is very responsive when a problem is detected. We get an alert in Slack and in the PagerDuty mobile app almost immediately after the problem is detected. There's no delay.
  • The administration console/GUI on the PagerDuty website is very informative and allows for easy configuration of services.
  • Support from PagerDuty themselves has been outstanding. We had some issues first getting our Nagios instance to work with PagerDuty, but their support staff guided us through everything and got it up and going within a day.
  • While PagerDuty integrates with several different monitoring solutions, I'd like to see a deeper integration with Nagios. The solution they have now works fine, I'd just like to see more integration with the 2.
  • Our downtime has been reduced by over 50% due to the fact that response time is much faster utilizing PagerDuty over just plain Nagios notifications.
  • Customers can always reach a technical support person, which goes very far for overall customer satisfaction.
  • We've been able to use PagerDuty to do predictive failures based on trends we've seen from historical alerts.
VictorOps is similar to PagerDuty, but was much more difficult to setup and get working with the Nagios system I was supporting. I also did not like the mobile app for VictorOps, it was too convoluted and hard to figure out what alert was being sent to the on-call person. I also did not see an option for live call routing with VictorOps.
We've had a couple of support issues and both times we contacted PagerDuty support, the response was very rapid and resolved the issues we encountered. They even helped us configure the PagerDuty agent so it could communicate directly with PagerDuty's API to provide instant alerts to the on-call personnel.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

With PagerDuty, you can group all alerts for a particular event together, which makes it very nice for whoever is on-call, they are not flooded with alerts which can drive someone crazy! Also, if there's a major event, PagerDuty makes it easy to get "all hands on deck" and allows you to open a conference call and/or a Slack channel where everyone can come together to resolve the issue. If you have an after-hours support requirement, the Live Call Routing feature works particularly well.