1. Home
  2. IT Alert Management Software
  3. PagerDuty Reviews
  4. User Review of PagerDuty
My experiences with PagerDuty
Updated July 13, 2020

My experiences with PagerDuty

Dawud Bey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

Currently using PagerDuty as per the product intended,
1) Users, teams, on-call schedules
2) Monitors, Alerts
3) Extensions (ServiceNow, Slack, Pingdom, Datadog, etc.)

It addresses infrastructure needs as per the product.
  • On-call schedules, user & team management.
  • Alerting & incidents.
  • Expand new business services features.
  • Enhance the PagerDuty mobile app to allow additional functionality. Ex. Slack integration.
  • Notification and on-call schedules have allowed us to support customers 24x7.
  • Extensions such as ServiceNow have been fully integrated into our current incident process, improving responsiveness.
Each time I have logged support cases, the support team has been very good, professional and very responsive.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

The product works well, and the support team and community are extremely helpful. The support site, knowledge-base is vast.

Using PagerDuty

130 - IT, Infosec, DevOps
2 - Technically motivated, great communicator, patient, customer focused & friendly staff!
  • Alerts
  • On Call Schedules
  • Extensions & integrations w/ Datadog, ServiceNow, Slack, Solarwinds
  • Follow the Pagerduty 2020 Roadmap
We are a customer who uses Pagerduty for everything!

PagerDuty Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Any time I have raised Pagerduty Support tickets, the team is very responsive, professional and easy to work with.
I have never had a problem with the support team and have nothing but great things to say about all of them.

Using PagerDuty

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Adding users
  • creating a schedule
  • creating a service
  • creating an escalation policy
  • Extensions require additional reading, as it requires effort on Pagerduty end and application end (Ex. ServiceNow, Slack, Solarwinds)
Yes - I used the PD mobile app all the time.
As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident.