A fine product for alerting your on-call engineers
March 06, 2020
A fine product for alerting your on-call engineers
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty is used to handle our alerting policies and to handle our availability shifts. It is used for the tech department to alert on-call engineers when they need to look at the platform's health and availability.
It helps us keep the machine running.
It helps us keep the machine running.
- The on-call rotation is clear
- Everyone is alerted when going on/off call
- It allows you to be contacted and respond to different devices and channels (Slack/SMS/phone).
- The incident view could be more transparent and have space for custom links other than policies.
- It reduces the time the systems could be offline or with a diminished experience.
- We use the integration with New Relic and Slack, and they work great.
- The Slack integration, in particular, is super useful, all the team can see the alerts in a pinned channel.
- If you get a call during the night, you have just to press four on your dial-pad to acknowledge and a different number to escalate.
- You get a voice message with the violated policy, which is very useful.
None that I know of.
Do you think PagerDuty delivers good value for the price?
Not sure
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes