A fine product for alerting your on-call engineers
March 06, 2020

A fine product for alerting your on-call engineers

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is used to handle our alerting policies and to handle our availability shifts. It is used for the tech department to alert on-call engineers when they need to look at the platform's health and availability.
It helps us keep the machine running.
  • The on-call rotation is clear
  • Everyone is alerted when going on/off call
  • It allows you to be contacted and respond to different devices and channels (Slack/SMS/phone).
  • The incident view could be more transparent and have space for custom links other than policies.
  • It reduces the time the systems could be offline or with a diminished experience.
  • We use the integration with New Relic and Slack, and they work great.
  • The Slack integration, in particular, is super useful, all the team can see the alerts in a pinned channel.
  • If you get a call during the night, you have just to press four on your dial-pad to acknowledge and a different number to escalate.
  • You get a voice message with the violated policy, which is very useful.
None that I know of.
I never used it, never needed it.

Do you think PagerDuty delivers good value for the price?

Not sure

Are you happy with PagerDuty's feature set?


Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?


PagerDuty is an industry-standard for alerting. PagerDuty's main job is to contact people that are on call, and it does it well.