Overall Satisfaction with PagerDuty
We use it for off-hours support and managing notification schedules of off-hours support staff. It simplifies management with notification of schedule hand-off and backup coverage.
- Flexibility in notification modes with phone, SMS, and email
- Integration with Slack
- Ease of use
- I would like a dark mode
- reliability
- ease of use
- Reduces friction in schedule of off-hours staff
- Allows clients to reach us quickly when there's an issue
- Easy to configure and modify schedules
I never have to worry about PagerDuty offline. It's one less system I have to monitor.
I really appreciate the ability to acknowledge and resolve incidents within Slack.
do not use, primary use Slack for comms and Drive for documentation
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes
PagerDuty Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. never needed it.