Want to keep your Application's / Website's Infra Up all time..? Use PagerDuty to keep your Infra monitored and engage people as required
October 25, 2021

Want to keep your Application's / Website's Infra Up all time..? Use PagerDuty to keep your Infra monitored and engage people as required

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

In our org, only the Operation team (my team) uses PagerDuty, as it is an incident notification and escalation management tool. As an on-call schedule, PagerDuty will send email, SMS, and a call on mobile for on-Call agents depending on their shift timezones for critical/P1 issues, which helps to mitigate the issues within SLAs.

Pros

  • Sends email, SMS & call to the on-shift agent w.r.t their working time zones configured
  • If the on-call person, for some reason, can't make the request, he has the option to escalate that incident to the next level engineer
  • Incident history to make incident reports with timestamps

Cons

  • PagerDuty alerts website dashboard has room for improvement, it is extra colorful than needed
  • The alert details on the website are too much detailed, there should be some compact version to view incidents easily
  • The same goes for PagerDuty email alerts, it gives a detailed message which is good, but there should be a compact version too
  • Keeping SLAs or High availability in view, PagerDuty is surely positive on timely informing and migrating the issues.
  • 1 tool for whole team, good idea
  • It comes with all options mail, SMS, PagerDuty app and mobile calls
Absolutely! PagerDuty's high availability is critical for our on-call agents to indulge in other work and timely respond to incidents when we get a call from PagerDuty. Plus, PagerDuty has an option for us to keep it on Maintenance Mode when we have maintenance from our side to avoid false-positive alerts.
Our 80% monitoring tools are integrated with PagerDuty and below are the four main candidates.
1) Logic Monitor
2) Alert Site
3) Up Trends
4) Salesforce ticketing tool (Being implemented)
Integrations being used currently:
1) Alert Site -> PagerDuty -> On-call engagement (Call, SMS, Mail alerts and PagerDuty Notifications)
2) Logic Monitor -> PagerDuty -> On-call engagement (Call, SMS, Mail alerts and PagerDuty Notifications)
3) Up Trends -> PagerDuty -> On-call engagement (Call, SMS, Mail alerts and PagerDuty Notifications)
4) Salesforce ticketing tool -> PagerDuty -> On-call engagement (Call, SMS, Mail alerts and PagerDuty Notifications)
PagerDuty Analytics helps us accumulate our environments and servers' high availability, which acts as proof to show who prompt we are as the level of support and keeping the company websites up all the time.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Honestly, PagerDuty has almost all positives:
1) Prompt Call, Mail, SMS, and PagerDuty App notification (if installed in mobile) for critical incidents to be acknowledged and mitigated
2) Incident history to make incident reports
3) Very well suited options to On-Schedule changes
4) Easy to configure alerts

To be improved:
1) Compact website dashboard for Alerts
2) Compact version for emails

PagerDuty Support

For PagerDuty's always availability. Because if PagerDuty is working, then our on-call engineers are relaxed unless they receive any call for critical alerts.

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