PagerDuty
April 27, 2025

PagerDuty

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty allows my organization to manage alerts and notifications to develops and support squads in a flexible and dynamic fashion. Each team needs their own alerting structure with different priorities and response times. PagerDuty allows us to achieve this with its flexible solution for alerts. Our organization support a number of different software solutions with different alerting tools and monitoring needs. PagerDuty allows us to manage notifications from all of them with a single tool

Pros

  • Integrate with different alerting Tools
  • Allow flexible reporting tools
  • Dynamic scheduling

Cons

  • Simplicity of configuration
  • Ease of use
  • how dynamic it is
  • flexibility
  • reliability
  • improved alerting
  • tracking of alerts
We use Moogsoft for all our alerts fed into PagerDuty, This simplifies alerting intake. The many downstream options for alerting allows us to have dynamic solutions for how we receive different alerts of different priority. With email, slack, text, and phone call integrations.

Do you think PagerDuty delivers good value for the price?

Not sure

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Any solution where you need a complex and dynamic alerting structure. When you need to turns alerts into dynamic notifications based on content, source, etc. There may be simpler or cheaper solutions for very straight forward systems.

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