1. Home
  2. Component Content Management Systems
  3. Paligo Reviews
  4. User Review of Paligo
Powerful cloud-based CCMS for new and experienced tech writers alike!
June 09, 2022

Powerful cloud-based CCMS for new and experienced tech writers alike!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paligo

I use Paligo as our sole CCMS and authoring tool to create and manage the user documentation for our platform. Our documentation is leveraged by many different kinds of users, both internal and external, and I'm able to meet the various needs of these users as the only technical writer at the company. When shopping around for tools, we needed a powerful CCMS that provided lots of content reuse and publishing options while still being cloud-based instead of locally installed. Paligo checked all those boxes and was easy to use on top of that, especially for someone with some experience working in XML-based authoring tools (I have a background using MadCap Flare).
  • Streamlined authoring and publication workflow
  • Content reuse
  • User-friendly UI
  • No content reuse at the individual phrase level (within paragraphs)
  • No GUI theme editor
  • Effective content reuse and variables
  • Prioritization of HTML5 output and customization
  • Integration with source control (GitHub) and web hosting services (AWS)
  • Paligo allowed us to pivot our docs strategy and recreate our entire docs set (approx. 60k words) in a couple of months
  • Our users have complimented us on the ease of use and structure of our output
We selected Paligo over the alternatives for a variety of reasons:
It was cloud-based (usable on a Mac)
It had the features we needed: Content reuse Variables Easy restructuring and maneuverability of content
Integration with source control and web hosting services
It had a pricing structure that supported a small team with room to grow
The support was strong

Do you think Paligo delivers good value for the price?

Yes

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

Yes

Did implementation of Paligo go as expected?

Yes

Would you buy Paligo again?

Yes

If you're looking for a cloud-based CCMS that focuses on the authoring experience, Paligo is a great choice. With some basic experience and a bit of training, most tech writers can have a customized output up and running in days, not weeks. Conversely, if you don't want to tinker with CSS to develop a look and feel you want or need content reuse at the lowest possible level, Paligo may not quite fit your needs. One thing I will add is that as a new user, and one who regularly pushes the boundaries of what Paligo's designed to do, I've found the customer support to be absolutely top-notch. I'm always able to work alongside support to figure out a solution to my problem—and am nearly always able to accomplish what I set out to accomplish.