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A mostly positive review of Paligo, marred by the suggestion I "try a catchy phrase or wordplay" in the title.
December 19, 2022

A mostly positive review of Paligo, marred by the suggestion I "try a catchy phrase or wordplay" in the title.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paligo

I use Paligo to create publicly accessible Guides, Tutorials, and visual Walkthroughs supporting our industrial automation software. These need to be suitable for product marketing, building excitement/confidence during pre-sales, and supporting new and long-time users of our product(s). Across these different use cases, articles are consumed by Management, Supervisors / Operators, Trainers, and Engineers. Users interact with our product across multiple platforms: inside our software, in our Paligo-based help pages, and in our Learning Management System. In order to avoid duplicating or creating contradictory product information, we need to be able to author in a single location, with content and style outputs conditioned by the platform.
  • Conditional formatting.
  • Tracking text reuse.
  • Informal topics / components.
  • User interactions.
  • SCORM 1.2 compatibility.
  • Unlinking / editing reused text is unintuitive.
  • WHEN I COPY A TOPIC, REUSE THE PARAS INSIDE IT!
  • Content reuse / linking.
  • Translations
  • Publication styling.
  • SCORM outputs.
  • Too soon to tell.
Generally, I'm very happy with Paligo and the productivity gains that I get from using it. There are a few arbitrary limitations on structure, and when applying conditional formatting, that I don't really understand. Unlinking / editing reused text uses this broadly inscrutible colour-coding that I just hate. It would be nice to double-click a component, make edits, then respond to a popup asking if I want to confirm the edit for all linked content, or unlink this instance. Likewise converting from an informal topic insertion to duplicates of its raw contents.
I've had good experiences so far with Paligo support. Responses have been prompt, with enough detail to unblock me / point me to features I didn't yet know about. Maybe it's unfair to fault them for not road mapping proper SCORM 1.2 compatibility, but I'm going to do it anyway.
I was not part of the selection process / did not evaluate other tools. I had previously been authoring my content in Google Suite or directly in our Learning Management System. Both of those were hells of information duplication.

Do you think Paligo delivers good value for the price?

Not sure

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paligo go as expected?

I wasn't involved with the implementation phase

Would you buy Paligo again?

Yes

TalentLMS, Sublime Text, vRealize & vcloud Suite
Paligo fits my use case very well (product training materials with a consistent, highly-visual style). There are some arbitrary limitations on how components can be structured - which can be tedious - but most of what I want to do is very straightforward.