Traps/Cortex XDR Review
Updated March 25, 2023
Traps/Cortex XDR Review
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Palo Alto Networks Cortex XDR
Traps/now Cortex XDR was being used to provide endpoint protection for our servers and desktops. Traps/Cortex XDR was being used organization wide.
- It does nothing well
- Traps/cortex XDR alerts on wide scale commercial apps that are clearly not malicious
- the Cortex XDR console interface is 5 steps worse than simply bad
- Frontline support reps are not fluent in spoken English although their written fluency is okay (at best)
- Integration with our firewalls. What a mistake otherwise
- Traps had an agent upgrade get "stuck" that required me to manually reboot servers into safe mode to remediate it. Traps/Cortex ROI is by far negative. I'm pretty well-paid. Requiring multiple hours of my time to remediate your [bad] product entirely destroys any benefit.
- Microsoft Defender for Endpoint (formerly Microsoft Defender ATP)
traps/cortex xdr is inferior in every respect
Do you think Palo Alto Networks Cortex XDR delivers good value for the price?
No
Are you happy with Palo Alto Networks Cortex XDR's feature set?
No
Did Palo Alto Networks Cortex XDR live up to sales and marketing promises?
No
Did implementation of Palo Alto Networks Cortex XDR go as expected?
No
Would you buy Palo Alto Networks Cortex XDR again?
No
Palo Alto Networks Cortex XDR Feature Ratings
Using Palo Alto Networks Cortex XDR
| Pros | Cons |
|---|---|
Technical support not required Familiar | Do not like to use Not well integrated Inconsistent Cumbersome |
- When nothing goes wrong with agents and there are no alerts, it's a breeze
- Agent updates hang which also kills the uninstall password. The only solution is to boot to safe mode to run an uninstall utility
- The number of steps it takes to drill into an alert is annoying