Item: Panda Systems Management
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use it to monitor all machines within our environment. We use it to keep track of inventory, access computers remotely, run command prompt remotely, make registry edits, transfer files and way more. It's a pretty robust tool that has a ton of features. It allows us to monitor and support our user base quite effectively as a result.

Pros and Cons

Remote access. It's as good as any other on the market. It also allows for RDP connections which is a nice feature.
Inventory management. We get some great insight from the reports we can run.
Quick Jobs. If there's an app or service you use, there may be a quick job to install and update it remotely.

Remote desktop - while it's solid, there's definitely some room for improvement regarding speed. It's also common to get disconnected but it's easy to reconnect immediately.
I'd love to see better patch management. It's a battle we've been fighting for a while and had us seeking out other vendors.
I feel like there could be more alignment between the website and the application. I find myself going to one or the other for specific info.

Return on Investment

It's allowed us to be more proactive when it comes to things. We can keep an eye on computers that may need replacement. It was a lifesaver when updating to Windows 10.
It saves so much time compared to our previous remote software, GoToAssist. While I think GoToAssist may be a bit more solid when in action, there's too much setup time, even with unattended access. Panda is click and go.
Remote command prompt has also been a lifesaver, and nonintrusive for the user. The users think we are magic.

Alternatives Considered

GoToAssist SeeIt, Kaseya IT Center, Spiceworks and Microsoft Azure

Panda is a bit of a greatest hits between some of these other things. I feel like GoToAssist has a stronger remote support option, but Panda is more convenient. Kaseya has a ton of features, but from an ease of use standpoint, Panda seems stronger. Spiceworks has a fine inventory system but it lacks features. I added Azure as well since we are a 365 shop and Azure supplies a lot of the same visibility that Panda does. However it is a completely different animal, and it's way easier to hop into Panda and get what you need than get waaay more data than necessary from Azure/Azure AD/ATP.

Support Rating

We have not had much trouble with Panda Systems Management. They've been fairly responsive, and do take suggestions. The onboarding process was smooth and about as easy as they could make it. There are times when it does take a while for them to respond, but they usually do respond within a few hours at worst.

Key Insights

Do you think Panda Systems Management delivers good value for the price?

Yes

Are you happy with Panda Systems Management's feature set?

Yes

Did Panda Systems Management live up to sales and marketing promises?

Yes

Did implementation of Panda Systems Management go as expected?

Yes

Would you buy Panda Systems Management again?

Yes

Other Software Used

Vonage Business Cloud, Microsoft Office 365, Panda Adaptive Defense 360, Microsoft Defender Advanced Threat Protection (ATP)

Likelihood to Recommend

It's fantastic for anyone who needs to manage a large number of remote users' hardware. It gives such great visibility into hardware and software. You can remotely access pretty much anything on a computer, from event logs to PowerShell to the computer's serial number. If you're looking for a simple remote desktop or inventory, this might be overkill, and there are better options in those markets. However, if you are looking for a Swiss army knife of remote computer management, this is as good as it gets.

All Around Solution

Overall Satisfaction with Panda Systems Management