PanTerra Streams a 7 years review
February 09, 2023

PanTerra Streams a 7 years review

Otis Collins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • SmartBox

Overall Satisfaction with PanTerra Streams

We implemented PanTerra networks in my organization 7 years ago and I have to say, the process was relatively easy. One of the standout features for me was the ability to use excel files during the setup process, making it simple to manage and organize our information. The fact that PanTerra is a cloud-based PBX also made the implementation process even easier. The pre-provisioned phones arrived ready to use, and the cloud-based nature of the platform meant that we could get started with the system right away, without having to worry about any hardware installations. The support team was there every step of the way, providing clear instructions and guidance throughout the implementation process. They were knowledgeable, professional, and always available to answer any questions I had.
I've been using PanTerra for several years now to manage all of our office phones through their cloud PBX system and I'm impressed with the results. The platform is user-friendly and intuitive, making it easy to set up and manage our phones. The cloud-based nature of the system allows us to access our phone system from anywhere, providing us with the flexibility to work from home or on the go. One of my favorite features of PanTerra is the integration with other tools such as Google G Suite and Microsoft Office 365. This makes it easy to manage my contacts, emails, and calendars, all from one place. The video conferencing is another standout feature, providing us with a seamless and efficient way to communicate with clients and colleagues. Overall, I highly recommend PanTerra for anyone looking for a comprehensive and reliable cloud-based phone system. The customer support has been excellent, and I've had no issues with the platform thus far. I believe it's a great investment for any organization looking to streamline their communication and increase productivity.
  • Reliability/uptime
  • Customer service
  • Price
  • The contact directories are hard to customize
  • More documentation for customizing the platforms streamlets
  • reliability
  • quick resolutions to issues if they arise
  • easy on boarding
I've been using PanTerra for several months now and I have to say, their support has been a standout feature for me. The support team is incredibly reliable, responsive, and efficient, and they have been instrumental in ensuring that our organization runs smoothly. Whenever I've had an issue or question, the support team has been there to help, providing clear and concise answers to my inquiries. The support team is knowledgeable and professional, and they have a deep understanding of the PanTerra platform. They have been able to resolve any issues I've had quickly and effectively, allowing me to continue using the platform without any interruptions. I'm also impressed with the variety of support options available, including live chat, email, and phone support. This has made it easy for me to get the help I need, whenever I need it.
PanTerra Streams has had a significant impact on our team's overall productivity. Firstly, the reliability of the platform has been a key factor in improving our productivity. With PanTerra Streams, we no longer have to worry about downtime or system malfunctions, as the platform is always available and running smoothly. Another factor that has contributed to our increased productivity is the availability of the support team. The support team is always there to help us with any questions or issues we may have, and their quick response times and deep knowledge of the platform have been invaluable in ensuring that our team can work efficiently and effectively.Finally, the ability to pull reports and make changes based on those results has also been a major factor in our increased productivity. The platform's reporting tools give us the insights we need to make data-driven decisions, and the ability to quickly make changes based on those reports has allowed us to continuously improve our processes and workflows.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Scenarios where PanTerra Streams is well-suited: Remote work: With its cloud-based nature, PanTerra Streams allows teams to work from anywhere and collaborate in real-time, making it well-suited for organizations with remote workers. Small to medium-sized businesses: PanTerra Streams provides a cost-effective solution for small to medium-sized businesses looking to improve their communication and collaboration processes. Organizations with a dispersed workforce: PanTerra Streams helps organizations with a dispersed workforce to improve communication and collaboration among teams, departments, and locations.Scenarios where PanTerra Streams may be less appropriate:Organizations with strict security and compliance requirements: PanTerra Streams may not be the best fit for organizations with strict security and compliance requirements, as the cloud-based nature of the platform may raise concerns about data privacy and security. Large enterprises: While PanTerra Streams can be used by larger organizations, it may not be the most suitable option for large enterprises with complex communication and collaboration needs, as the platform may not be scalable enough to meet the demands of such organizations. Organizations with limited internet connectivity: The cloud-based nature of PanTerra Streams requires a stable and reliable internet connection, making it less appropriate for organizations with limited internet connectivity.