Item: PanTerra Networks
Rating: 10
Author: Jeffrey Chupa

Implementation Rating

On boarding and education was very interactive and detailed. Streams and PanTerra made porting numbers very easy. Our company was up and running in a very short time.

Use Cases and Deployment Scope

We use Streams as both our internal and external calling system. We also use the fax service to send and receive faxes.

Pros and Cons

Managing call flow
Faxing
Call transfers
Answering service.

I don't have any isseus

Return on Investment

Since this is a virtual call system, we have some employees who work in India call our clients as thought they are local.
The ability to connect with all of our employees in all they countries they work in, brings our company closer.

Support Rating

Every time I have had to deal with an issue, whether it be with Streams, or our local computers, Streams support has been on the ball. Wait times to get help are very short.

Unified Communications

With other companies, we dealt with dropped calls and poor quality. We have never had an issue with Streams dropping calls or poor call quality. Our business communication is more dependable now.

Key Insights

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Alternatives Considered

Zoom Phone and Jive

PanTerra has blown these companies out of the water. No comparison. Zoom and Jive are garbage in comparison.After a trial period with Streams, we were very impressed and stayed with PanTerra.

Other Software Used

CosmoLex, Microsoft 365 Business Premium, Adobe Acrobat

Likelihood to Recommend

Streams is great to manager your business, and would also work great as a call centre management system.

Strong platform and capable.

Overall Satisfaction with PanTerra Streams