Excellent Service at a Fraction of the Price.
February 13, 2023

Excellent Service at a Fraction of the Price.

Heather Maynard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Streams

The implementation process was seamless. Our onboarding agent was very helpful and patient during the launch.
We use Streams for our VoIP system. Text messaging, direct intercompany messaging, and the phone app are our favorite features this system offers.
  • Customer Service.
  • Customer Support.
  • Ease of Use.
  • The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.
  • I would say PanTerra Streams has brought us more reliability in that we have multiple ways clients can connect with us thanks to the SMS campaign.
Every time I have contacted support, the response has always been timely, and the issue is always resolved quickly and satisfactorily.
Our productivity was great prior to Streams; this platform has only made it better.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

  • AT&T Office@Hand
Office@Hand itself wasn't terrible. The phones they sent us were wrong, and they were unwilling to replace them with the phones we had ordered because more than 90 days had passed since the purchase. So much time had passed because we were unable to go live with their phone system for a few months.
The SMS feature is a favorite - knowing it is a secure line is very helpful.