Eh
February 15, 2023
Eh
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with PanTerra Streams
we use for our daily phone operations and for remote work when applicable. we do not have a "call center" of any type. our main use is directing calls to other users. sales people forwarding to mobile phones and direct lines for each user significantly reduced need for receptionist answering incoming calls.
- maintains continuity of service
- support is responsive
- there's no training . only documentation is on how to use the desktop app which we don't use. need to to understand phone functions and how to properly use admin features and setups.
- ability to copy settings between users would be helpful
- display should show user's actual name vs username when calling co-workers - no on remembers what one's username is, particularly is the phone is just transferred to a new/different employee.
- NEED a different ring tone for outside calls vs calls generated by on a line on the system (in house calls)
- ability to work remotely
- positive impact on time spent answering & transferring incoming calls
it's more than we need at this point truthfully.
a pared down, less expensive option would be excellent.
a pared down, less expensive option would be excellent.
Do you think PanTerra Networks delivers good value for the price?
Not sure
Are you happy with PanTerra Networks's feature set?
Yes
Did PanTerra Networks live up to sales and marketing promises?
Yes
Did implementation of PanTerra Networks go as expected?
No
Would you buy PanTerra Networks again?
No