Excellent performance, stable site
Updated May 01, 2023

Excellent performance, stable site

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pantheon

We use Pantheon to host our Drupal website. We have been on Pantheon for the past 4 years and before that were using Acquia. Both have fantastic support for Drupal, but Pantheon costs much less and provides a similar level of service.
  • The dashboard is well designed and simple to use
  • Provision of SSL certificates and automated management at no cost!!
  • Cost is reasonable for a simple site
  • Account management could be improved for multisite customers
  • Site performance is improved
  • Lower cost compared to some of the more corporate focused vendors
Yes - Acquia, cost was a lot more, so end of contract, we migrated to Pantheon.
Pantheon dashboard is leaner and faster. Pantheon cost is lower comparatively.

Do you think Pantheon delivers good value for the price?

Yes

Are you happy with Pantheon's feature set?

Yes

Did Pantheon live up to sales and marketing promises?

Yes

Did implementation of Pantheon go as expected?

Yes

Would you buy Pantheon again?

Yes

Pantheon provide a robust platform for a reasonable price. This is ideal for us as we are a NFP. Maybe a separate update environment would be a good idea.

Using Pantheon

2 - IT Sys Operations
Website content management
1 - Infrastructure knowledge, backup and file operations and database management. Knowledge of SSL(s) and log review.
  • Drupal website
  • Multiple environment management
  • Easy to scale up to higher platform
  • Use of Dev and Test to preview updates
The environment is stable and we have not had any issues/downtime. The annual cost is reasonable.

Evaluating Pantheon and Competitors

  • Cloud Solutions
  • Scalability
  • Ease of Use
Cost. The annual cost of running our website on Pantheon was much lower compared to Acquia.
We might not use Drupal as our requirements do not utilize Drupal to it's max capabilities. A custom webapp would be better suited but might be more expensive.

Pantheon Implementation

Once the environments were up and running, the implementation was easy to synchronize with latest data prior to switchover.
  • Third-party professional services
We had our website developers migrate the website.
Change management was a big part of the implementation and was well-handled - Clean up of code and modules helped us to migrate a cleaner code base to PAntheon.

Pantheon Support

We spoke to Pantheon support about a specific drupal view which was timing out. We discussed and opted to use an API to create a custom export script to bypass the problem. Support was very helpful.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, this was to support our production website and we did not want to leave anything to chance.
When we were migrating to Pantheon from Acquia, the Pantheon team provided excellent on-boarding support and the platform was tuned to our site. We were grateful for a smooth migration process.

Using Pantheon

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Taking a backup, restore, download a database copy
  • Distinguish Dev/Test and Live sites
  • Access to logs
I found it very easy to use and was able to navigate with minimal support.