Parallels - The Good and the Bad
Overall Satisfaction with Parallels Remote Application Server
We use it as an alternative to RDP connections internally, and for clients who want to remote into their servers externally.
- External Access
- Full Desktop Capabilities
- Default Policies
- Printing not always working
- All in one solution
- Provide cloud-based desktops for smaller clients
Azure Desktops actually perform much better in my opinion. The administration is easier, and speed is better.
Yes, we did, to a degree. It did allow us to provide this type of solution for smaller clients at the time.
We were able to pre-configure shortcuts to the HTML5 page and allow users to pre-login prior to cut-over.
Very important. We work with all technologies so this compatibility was key.
I have no examples of this.
Do you think Parallels Remote Application Server (Parallels RAS) delivers good value for the price?
Yes
Are you happy with Parallels Remote Application Server (Parallels RAS)'s feature set?
Yes
Did Parallels Remote Application Server (Parallels RAS) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Parallels Remote Application Server (Parallels RAS) go as expected?
Yes
Would you buy Parallels Remote Application Server (Parallels RAS) again?
Yes
Using Parallels Remote Application Server
10 - Managed Services IT provider
10 - Network Administrators
Network Consultants
Network Consultants
- Companies who want to work remotely
- None known
- We see using it the same way we do now
Evaluating Parallels Remote Application Server and Competitors
Yes - Windows Remote Desktop
- Price
- Product Features
Security versus RDP
We wouldn't
Parallels Remote Application Server Implementation
- Implemented in-house
Yes - We deployed internally before deploying to our clients.
Change management was minimal
- Just getting familiar with the interface.
Parallels Remote Application Server Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
I do not know. That is decided on a higher level.
Printing issues were very persistent. Support was able to provide a change in the policy that resolved this for us and all future clients we deployed Parallels to.
Using Parallels Remote Application Server
Pros | Cons |
---|---|
Relatively simple Easy to use Well integrated Consistent Feel confident using | Slow to learn Lots to learn |
- Policies
- Everything is pretty straight forward