Pardot is a phenomenal tool!
May 21, 2021

Pardot is a phenomenal tool!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Pardot

We regularly use Pardot every single day as the primary means of communicating with our database. We don't open it up to every department to use but use it centrally and handle requests from other teams. It solves a lot of our problems because we use Salesforce as a CRM and the syncing capabilities are phenomenal.
  • Email drip campaign automation
  • Advanced features such as landing pages and branded preference center pages
  • Builder feels great and is easy to use if you have coding knowledge
  • No robust drag and drop builder
  • Pardot is often slow to adopt new technologies and integrations
  • No Litmus integration
  • Pardot doesn't show ESP renderings well within its own infrastructure
  • Pardot has helped us immensely to drive user interaction, but seeing as we are a church, we don't really measure ROI in the same ways businesses might.
I MUCH prefer Pardot to Mailchimp and Mailjet. It feels more like a professional product and behaves as such with a more advanced feature set and customizability. For instance, I have not found a good way in either of the competing products to do branded preference center pages, which is a must for us.

Do you think Salesforce Marketing Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Marketing Cloud's feature set?

Yes

Did Salesforce Marketing Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Marketing Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Marketing Cloud again?

Yes

Pardot is amazing for creating dynamic lists that sync well with Salesforce. It is honestly a bit limited as far as design buildout if you don't have a ton of coding knowledge, but most people don't buy Pardot for ease of design. It also kind of struggles with social integrations as those features are a bit dated. If they updated their integrations, it might make it a more widely used tool.

Salesforce Marketing Cloud Feature Ratings

WYSIWYG email editor
5
Dynamic content
10
Ability to test dynamic content
10
Landing pages
6
A/B testing
7
Mobile optimization
3
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing automation
5
Lead scoring and grading
8
Data quality management
7
Automated sales alerts and tasks
1
Calendaring
4
Event/webinar marketing
3
Social sharing and campaigns
1
Dashboards
3
Standard reports
3
Custom reports
3
API
2
Role-based workflow & approvals
2
Customizability
2
Integration with Salesforce.com
8