Great platform to enhance webinar experience across customers and partners
June 20, 2022
Great platform to enhance webinar experience across customers and partners
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PathFactory
we use PathFactory to host our webinars On-demand & Live
- Customer service with dedicated resources to help us navigate the platform.
- Incredible responsiveness when an issue occurs on the platform.
- Follow up with weekly meetings & ongoing daily conversation via team space. They provide an incredible customer experience helping us shape the next generation of the hosted webinar platform for the company
- they could do a bit better on the analytics side as their automated dashboard is great but we always need to double-check some of the data with our own.
- increase the On-demand viewing time & reporting on the count of viewers for On-demand sessions. We couldn't do it before with our internal system.
yes we did benefit from it as we were looking for a platform to host On-demand and Live content + provide supplemental content so the viewers doesn't leave the page and we keep the viewers/customers in a constant loop of content engagement
it took a bit of time but the support was great We need to run a few scenarios and trials prior to going full swing and opening it to all countries and teams.
by adding supplemental content while watching webinars as an example showcase their ability to get the customer to self-educate Also they provide a content repository with an intuitive navigation path allowing self-education for our partners and customers
Do you think PathFactory delivers good value for the price?
Yes
Are you happy with PathFactory's feature set?
Yes
Did PathFactory live up to sales and marketing promises?
Yes
Did implementation of PathFactory go as expected?
Yes
Would you buy PathFactory again?
Yes