Patriot Pay gets two thumbs up
December 17, 2018

Patriot Pay gets two thumbs up

Jerry Stephens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Patriot PAY

In addition to pastoring a small church, I operate a business providing accounting, administrative and other services to churches and ministries nationwide. Among our offerings is payroll prep.

Over the years I've used several professional payroll prep packages. About 2 1/2 years ago I switched all my clients to Patriot. It has proven to be one of the better decisions I've made in my 29 years in business.

Patriot's customer service is outstanding and their product is top notch. Sure, it lacks a few of the exotic bells and whistles that a very few others have but their fees are as much as ten times higher. Speaking of fees, I'm not aware of anything out there that comes even close; most other options start at least 50% higher. I also appreciate the fact that the folks at Patriot are continually improving their product--making a good thing even better. The only grump I had was with the third-party outfit they used to process direct deposit. To my absolute delight, they have just brought all direct deposit processing in-house.

For handling basic payroll services at an exceptionally attractive price point, Patriot can't be beat.
  • Basic payroll--as good as anything else out there.
  • Tremendous value--not only is it a capable package but it's the cheapest I know of.
  • Customer service is exceptional.
  • The third party direct deposit processor Patriot previously used was not particularly easy to work with...but Patriot just brought all direct deposit processing in house.
  • Clergy housing allowance has to be manually entered each payday. They tell me they're close to adding the capability of making it (and other similar pay types) as a recurring item.
  • The setup process is geared toward novice users who need to be hand-held through the process. That's great for those who need it but a more streamlined, no-frills process payroll pros would be welcome.
  • My market niche is small religious non-profits--a group not known for being well funded. That means I have to operate on a slim margin. Prior to switching to Patriot I was on the verge of being squeezed out of the payroll prep business. My then-current provider was about to raise their fees....again. I had been with them for about three years during which time their wholesale fee had already almost doubled and another huge bump was going to mean I would be paying almost 150% more than when I began with them. The quality of Patriot's service coupled with their affordable fee structure made it possible for me to stay in the game.
My early experience with Gusto was exceptional...then the wheels started falling off. I won't go into the details but I lost a couple payroll clients due to their errors and was on the verge of losing more. That coupled with massive fee increases made it necessary to find another solution. I spent three months researching/testing options. In the end, Patriot was the obvious choice due to its capability and affordability.
Frankly, I can't think of any small/mid sized business scenario where Patriot would not be an outstanding choice.

Patriot Software Feature Ratings

Pay calculation
Support for external payroll vendors
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management