Item: Patriot Software
Rating: 10
Author: Francesca Douglass-Franco

Use Cases and Deployment Scope

We have been using Patriot since 2017 and truly love how the platform has evolved over the years. First and foremost, customer service has been consistently amazing; there is always someone kind and patient to answer questions or to help correct any issues that may arise.
The interface is extremely user friendly and self explanatory, and extra kudos for including 1099s in the same payroll (this was not the case before).
I used Run by ADP before for another company, but ultimately chose Patriot because of their competitive pricing. Looking back, I am so glad we went with them, as their product is exactly what our grassroots organization needs.

Pros and Cons

Excellent customer service that is consistently kind and professional.
Easy to understand interface—very user friendly
Print reports and easily apply filters

None that I can think of, none that our business needs. They fixed our only “wish” when they added the 1099 employee option

Return on Investment

Patriot has been an amazing investment—it gives us peace of mind that all calculations are done correctly, and we can always pull up the numbers come tax season.

Alternatives Considered

RUN Powered by ADP®

Overall a much easier to use interface, a more competitive price point, excellent customer service—just what we needed for our small nonprofit.

Key Insights

Do you think Patriot Software delivers good value for the price?

Yes

Are you happy with Patriot Software's feature set?

Yes

Did Patriot Software live up to sales and marketing promises?

Yes

Did implementation of Patriot Software go as expected?

Yes

Would you buy Patriot Software again?

Yes

Other Software Used

QuickBooks Online, Adobe Acrobat Reader DC, Adobe Illustrator CC

Usability

This program is easy to use from the beginning—no tutorials necessary. And for anything that’s hard to figure out, call customer service. Someone ALWAYS answers.

Support Rating

Their customer service is consistently professional and kind.

Likelihood to Recommend

Patriot has been great for our small, but growing organization. It’s extremely easy to add a new employee and make changes to their profile.
We especially appreciate being able to pull up reports and customize the timelines.

It stands to reason that even with 30+ employees, that this will be a viable solution for payroll software.

Great payroll software—highly recommend!

Overall Satisfaction with Patriot Software