Paychex Flex is being used by the HR, Payroll and Operations Departments. We came to Paychex Flex after many struggles with ADP Workforce Now chaos of tracking problems with ticket #'s, the overwhelming misinformation and their accountability for that information from their Representatives, which just created a ton of extra work for us. We were promised that Paychex Flex was one seamless system that was full integrated with all its platforms. That is not the case but we were happy with the time and attendance time off online system for requesting and approving time off and the ease in processing payroll adjustments. We needed mobile access for our employees to punch in/out at multiple off-site locations. and Paychex Flex offered that. We needed a better way of meeting our ACA obligations, and Paychex Flex offered that as well. Their Support teams are very knowledgeable and we don't have to keep track of ticket #'s to follow up on open items being reviewed.