My Review
Updated April 28, 2023

My Review

Angel Sanchez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

GGI uses Paychex Flex to process payroll, we use the HR functions as well as workers comp & unemployment. Our HR department is very busy, Paychex Flex's products help us create more time for other important tasks.
  • Reporting
  • Integration with other products
  • Self Service
  • Would like to see retinal scans on clocks
  • Custom reports are difficult to use, feels like you need to know some coding
  • Saved time
  • Gone Paperless
Positively - I use quite a few custom reports but currently the Department Summary w/ Employee Detail is their strongest report.
My CSR Tyler Erney is amazing, and truly an asset to your company. He's come through in so many clutch situations.
In my opinion, ADP is much easier to use

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

Yes

Previously I said this was difficult to learn, Paychex has really simplified things. Great job!
Custom reports are amazing because you can pull data from all the different platforms, but also difficult to figure out how to build reports yourself.

Paychex Flex Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Tracking of all physical assets
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10

Relationship with Paychex, Inc.

Always available and they have gone above and beyond to accommodate and offer solutions.
Frequent follow up.
Price lock for first 5 years
Be nice and be honest.

Using Paychex Flex

200 - In an effort to become paperless, our company has insisted that all employees sign up for Flex.
As a leader in the glass manufacturing industry, the functions performed run the gamut from the President and CFO to machine operators and janitors.
3 - HR & Payroll Admins are needed to key and review information.
  • Payroll
  • Human Resources
  • Ongoing Training
  • Training
  • Going Paperless
Very satisfied with this product, my contact at Paychex is an excellent resource.

Evaluating Paychex Flex and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
Having a forward vision, considering how you will use the application in the future is very important.
Interconnectivity with other commonly used applications and scalability to your individual needs were points that found us increasingly attracted to Paychex as a solution. We are currently enjoying several interconnected services and it works perfectly. Everyone is on the same page and as an organization that relies on communication, teamwork and speed as a cornerstone of our success, all these services had significant positive impact for us. That said, the shadow is that we lack some diversity in service providers and it makes it more difficult to move to another service should our satisfaction or needs change in the future.

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I did not, no need at the moment.
Around the holidays last year, I was tasked with administering a non-qualified earning code that carried special taxability in each state it would be offered. My contact sent an email at 3 AM, he had taken his dog for a walk and had an epiphany. Because of this and many other interactions I would consider this man a friend and a valued member of my organization.

Using Paychex Flex

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Time Card Data Collection