The bottom line
Updated April 25, 2023
The bottom line
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
In our organization, Paychex Flex is used to manage the companies FSA account and manage our payroll. For the FSA, our employees can login to their account and submit medical bills, EOBs, and receipts quickly and easily. They can also track submissions, correct errors on current submissions, and track when their reimbursement will be issued. They can either have it mailed or they can set up a direct deposit account and the reimbursement deposited right into their bank account. Doing payroll through Paychex Flex is also easy. The payroll is called in and later on in the day, a notice is received that the payroll reports are ready. Once logged in, we download check stubs and all reports that will be needed for taxes. We also get quarterly reports and backup copies of W-2 forms for employees and the company.
- The system is easy to use.
- Detailed account information id quick to access.
- The ability to track submissions, outgoing payments and make corrections.
- Vast amount of reports that can be easily accessed.
- A section for reports that are often downloaded.
- A "help" section for questions regarding the website or types of reports to generate.
- Time saved
- Increased efficiency
- Self managing
Positively - Used Paychex Flex reports to assist me filing my PPP Forgivness application. Paychex Flex was also used in helping me with ERC tax filing.
No other products
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Relationship with Paychex, Inc.
We use Paychex Flex for Payroll needs and FSA tracking and reimbursements. Other services we used through Paychex Flex were reports to assist the company in filing PPP requirements and for ERC Filing for tax purposes.
Review which services you are considering using through Paychex Flex. Consider other programs that are being offered that would benefit your company. You may find that some of their services that they offer that you didn't consider may end up helping you in the future.
Using Paychex Flex
26 - 1-Adminstrator
25- employees to check on their FSA balance or submit for a medical reimbursement
25- employees to check on their FSA balance or submit for a medical reimbursement
1 - The Director of Finance & Administration is responsible for the overall management of Paychex Flex
- FSA Account balance
- Medical bill submission for FSA reimbursement
- updated reports on employee balances
- other medical information i.e. COVID-19 information and treatments
- ability to review current FSA deductions for employees so they can decide to increase or decrease at the next enrollment period.
- the payroll reports help with PPP Loan submissions, 941s
- Rate increases for employees
- reports used financial assistance for employees
Evaluating Paychex Flex and Competitors
- Price
- Product Features
- Prior Experience with the Product
Paychex Flex offers a lot of information that the company can access 24 hours a day. Payroll reports, Payroll tax information, FSA balances and submissions, all of this and more is located in one easy to access website.
The company was using Paychex Flex when I started my position as Director of Finance and Administration. I have been with the company for 10 years, so for more than 10 years the company has trusted Flex with all their payroll and FSA needs.
Paychex Flex Implementation
Change management was minimal
- unknown
Paychex Flex Training
- no training
Learning how to navigate the Paychex Flex website was easy. A little trial and error but it didn't take long to generate reports and download them or print them.
Paychex Flex Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Not kept informed |
We have Premium support. It was already in place when I started with the company
When the company switched to a new bank, Paychex accidentally changed our FSA banking account to the one only being used for payroll. The company President had an FSA reimbursement check come in that had the wrong account information. When I caught the error the Paychex representative not only corrected our FSA with our original bank account, but he also cancelled the FSA check that was wrong and created a new reimbursement check that was sent out and received a week later. A couple of other checks that had the wrong bank account information on them were also cancelled and resubmitted in a timely manner as well.
Using Paychex Flex
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Printing and downloading auto generated reports
- Looking up employee information
- Creating specialized reports. Take a while to generate once their are submitted