Paychex Flex is the way to go!!
November 25, 2021

Paychex Flex is the way to go!!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Paychex Flex makes it super easy for employees to keep track of their accruals, view paycheck stubs, and all of their benefits. They are able to connect with human resources directly through the website with any questions and track the conversation. This avoids countless phone calls with questions regarding accruals or copies of things needed and explaining what things mean on their paycheck stub. It even lets them view their 401K and request loans or increase or decrease contributions right from the site. Very very convenient.
  • Very well organized home page or "dashboard"
  • Easy to navigate dashboard
  • Keeps employees updated if things are needed or missing
  • Very convenient for employees who are not at the office every day and do not have access to speak to HR
  • I don't have anything that I see that needs improvement
  • Definitely has had an impact on HR efficiency
  • Extremely beneficial time saver
  • Reports are detailed and organized
The biggest way Paychex Flex was better is it was much easier for the employee to navigate and complete tasks without having to wait for paperwork to come back. Being able to have employees see their pay, benefits, retirement fund, and even contact HR in one area was important to reduce unnecessary phone calls for employees who do not work on-site.
I have not needed support often; however, every time I've needed support for this program, it was always prompt and helpful.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

For the simple reason of simplicity. Very easy to navigate and use for administrators and end-users.
With Paychex Flex, you can add more services and features or upgrade as your business grows, which has been really helpful. With the higher-priced package, you have more reporting capabilities and HR services; however, the basic package offers a more limited selection. If your company has many employees who work offsite, this is the program for you. The only drawback I did not like was it did not offer pricing online and does not offer a free trial period; however, that could be seen as positive as it gives you a custom quote based on your business.

Paychex Flex Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
9
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
10