Overall Satisfaction with Paychex Flex
Our company is small and uses Paychex Flex to execute payroll for all employees.
- Calculates earnings
- Handles withholding
- Handles tax filings
- User interface
- Reports organization
- EDD reporting
- Saves time running payroll.
- Allows us to handle payroll internally.
Did not investigate other software solutions, only payroll services.
Do you think Paychex Flex delivers good value for the price?
No
Are you happy with Paychex Flex's feature set?
No
Did Paychex Flex live up to sales and marketing promises?
No
Did implementation of Paychex Flex go as expected?
No
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Using Paychex Flex
1 - I am President and co-owner. I manage all aspects of payroll.
1 - I'm my own support. I have a background in I.T., but not in accounting. That's one of the reasons we picked Paychex Flex.
- Easy payroll entry
- Accurate withholding
- Reliable Direct Deposit
- None
- None. We're doing what we need to do now.
Evaluating Paychex Flex and Competitors
Yes - It replaced using an accounting service. The service was expensive, slow, and the interaction was more difficult.
- Product Features
- Product Usability
We wanted fast and easy payroll entry. Initially Paychex Flex was a little confusing, but the interface improvements over the last couple of years have addressed most of these problems.
No changes. It worked. Move on.
Paychex Flex Implementation
- Implemented in-house
Change management was minimal - There really wasn't any notable change management, as we are small and one person handles payroll.
- getting employees set up correctly
Paychex Flex Training
- no training
It was a little confusing - especially as the interface was undergoing change at the same time.
Configuring Paychex Flex
No - we have not done any customization to the interface
No - the product does not support adding custom code
Paychex Flex Support
Pros | Cons |
---|---|
None | Slow Resolution Not kept informed Need to explain problems multiple times Slow Initial Response |
No. We don't need the additional expense. When a product is sufficiently well-designed, premium support shouldn't be needed.
Not really. I find Paychex support pretty challenging. Different people give you different answers to the same problem, and my support rep is constantly being changed.
Using Paychex Flex
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Convenient Feel confident using Familiar | Not well integrated Inconsistent Slow to learn |
- weekly payroll entry
- getting EDD reports
- creating custom reports
Paychex Flex Reliability
Integrating Paychex Flex
- none
n/a
- none
We're not interested in integrating payroll with other functions.
If there was one tool I'd use, it would be Zapier, but you don't offer it.
No advice.
Relationship with Paychex, Inc.
Upgrading Paychex Flex
- Upgrade? What upgrade?
- Hopefully, better reporting.