Paychex Flex good with a little room to become great!
August 03, 2021
Paychex Flex good with a little room to become great!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
We currently use Paychex Flex primarily for Human Resources/Payroll, but it is used across the organization to have employees manage and update their personal data, manage some benefits choices (401K & FSA), manage performance reviews, and share company documents with employees. Certain capabilities like the ability to post company documents for all employees or specific employees and request acknowledgment, make it easier to disseminate important information and ensure employees are reviewing important documents like company handbooks. The performance management component has also helped us transition from a paper document to a digital system that is more intuitive and easier to use for most employees although I think there is some room for improvement. I would like to see some additional functionalities added like the ability to view a self-review for an employee while completing a manager review or for employees completing reviews to be able to pull up past reviews & goals while completing new reviews.
- I think the payroll center is very intuitive and generally makes it easier to process payroll.
- Pulling employee and tax reports in Paychex Flex is also pretty easy
- Updating personal information, tax information, managing 401k benefits is easy and convenient on the administrative and employee end.
- It's difficult to update user emails and user phone numbers after they have been set
- The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
- For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
- Improved document management/communication for certain documents and company policies
- Improved performance management process
- Made it easier to manage/update employee personal information.
From what I remember of ADP VirtualEdge, I think Paychex has more ease of use and has a cleaner interface. It's been a while though, so I'm not sure I'm comparing apples to apples. In terms of HRM/HRIS systems, I think Bamboo was a little more intuitive to use than Paychex and presents a better online storage mechanism for employee files.
Do you think Paychex Flex delivers good value for the price?
Not sure
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paychex Flex go as expected?
No
Would you buy Paychex Flex again?
No