Overall Satisfaction with Paychex Flex
We previously used Paychex Flex. We switched over to another carrier, and I wish we could go back! Processing the payroll was so easy with Paychex. Our employees also had less difficulty accessing their ap to review their paystubs. I also found the reports system was a little easier to follow than current carrier. Finally, the support we received when calling in was local, and not those in another Country. They were easier to understand, more helpful. Paychex also did behind the scenes portions more than current carrier, whereas I have to manually do processes in a complicated step by step layout.
- Their ap worked well on phones
- Simplified easy to teach yourself system
- Customer Service support
- We wanted online onboarding capability
- Electronic I-9 verification linked to the onboarding
- Saved time for payroll processing
- Was holding us back with keeping up with the times for electronic onboarding capabilities
- Their support was also time saving. Their customer service would add child support, levies, process health insurance applications, 401K applications
We had Paychex Flex first and left them for ADP Workforce as we believed at that time we were going to get more functions, capabilities, cost tracking, and options. To be honest, I wish we could go back to Paychex Flex. We process payroll through a cumbersome construction software and bridge over to ADP in which we have had numerous issues with numbers. We did not have these issues with Paychex Flex.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes