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Great Customer Service
Updated April 13, 2021

Great Customer Service

Elizabeth Garvin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom allowed me to add efficiencies into my daily tasks. There were a few bumps along the way but the dedicated customer support team was always there to help out and show me how to use the product to get the results I needed. Thanks Sharla!
  • Customer Support
  • Listening to what the customers want, and trying their best to provide it.
  • Accuracy
  • Providing new ideas that are relevant to me
  • Always up selling when visiting
  • Implementation took awhile
  • Freeing up time
  • Helps employees manage their own information
They are all very similar. The personal touch is where Paycom excels and that is why we choose them.
Paycom can fit any size business and grasps the needs of a company fairly quickly. I have had great support from our dedicated support team and have never had to apologize for not knowing how something worked.

Paycom Feature Ratings

8.5
Employee demographic data
9
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
9
9.3
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.0
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Support and Self-Service

we do use paycom for our ACA and have not issues
Their customer support is really top notch, we have a dedicated team
We have not yet implemented the full HRIS system yet.

Using Paycom

225 - mangers, HR, all employees
1 - a person with payroll experience can easily support this product

Evaluating Paycom and Competitors

  • Price
  • Product Usability
  • Product Reputation
Thinking about our possible future needs. We are in need of a global HR product.

Paycom Implementation

Felt like the sale was secure so this part wasn't as important
  • Implemented in-house
Change management was minimal
  • data up load not correct
  • time was strained to get it completed

Paycom Training

  • in-person training
They were a sales person and not really a good trainer.

Configuring Paycom

I do believe that that Paycom does not offer enough configuration for us at this time.
I do not
No - we have not done any customization to the interface
No - we have not done any custom code

Paycom Support

The dedicated support team is awesome!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
The support was not an additional cost

Using Paycom

Paycom is fairly intuitive but lacks customizable solutions.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Convenient
Feel confident using
Requires technical support
Lots to learn
  • time keeping
  • on boarding
  • time off request
  • reporting
Yes, but I don't use it

Paycom Reliability

They are not able to meet our current needs
They are very dependable and I have never experience any outages
It is a solid product and was out first payroll software that we have used

Integrating Paycom

Relationship with Paycom

Great during the sales process but not after
We seemed to slip into a black hole and no one reached out to us and our support team would pass us back a forth.
Can not remember
Make sure that they have what you need NOW, if it is in development it may never come to fruition.