Great investment in people and their pay console
Updated April 16, 2021
Great investment in people and their pay console
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
Paycom is used both by my employees and contractors. I love it because it allows me to onboard both employees and contractors, manage multiple payrolls, and give compliance information to everyone using automation and scheduling. It shares information through feeds with my benefit providers, so I have one less administrative task to complete every time we hire or terminate. We have their core product, their time and attendance, their cobra, their document management, their governmental compliance. We do not have their learning nor their recruiting modules.
- Pre-boarding.
- Benefits administration and COBRA.
- Government document creation and sending.
- Learning integration to 3rd party sites.
- More EDI feeds into retirement services.
- Less risk with the sharing of personal information.
- Easier mobile applications.
- Less time spent on payroll.
- Less time spend in data entry in benefit portals.
- Less time spent in government reporting.
- UltiPro, Oracle PeopleSoft HCM and Namely
Paycom had the best ROI for the features we wanted and more customization options. Namely did not have all the features we wanted and UltiPro's sales representative did not seem think it was worth their time to demo to us, so we went with someone who wanted our business who could do what we wanted to do for and with our employee data.
Paycom Feature Ratings
Support and Self-Service
Yes, this took place of our HRIS, our Payroll webportal, and part of our LMS, which had a performance feature to it.
It has saved employee headaches for trying to remember where to go for what.
It has saved me, the administrator, a headache for having to wait for the HRIS to sync to payroll - one hour for EVERY change.
It has saved employee headaches for trying to remember where to go for what.
It has saved me, the administrator, a headache for having to wait for the HRIS to sync to payroll - one hour for EVERY change.
when I had previously run our ACA reporting to create the annual 1095, it was a manual process to complete. It took me full week to enter and review, and then I had to personally mail all of the documentation. Paycom automated it for me and it now takes an hour. I also don't need to mail them myself and employees can see a virtual copy in their portal if they lose it.
Managers are now able to see their employees' bank of time off - I no longer have to keep monthly reports on the workforce.
Employees can manage their own direct deposit changes and benefit changes. They complete it themselves on the portal. This saves me time and it eliminates the possibility that I may make a human error.
Employees can manage their own direct deposit changes and benefit changes. They complete it themselves on the portal. This saves me time and it eliminates the possibility that I may make a human error.
Using Paycom
150 - all employees and most contractors use paycom
1 - I am the only one who uses the support feature on a regular basis. it's relatively low maintenance and there's a department of 2 (the VP does call from time to time).
- automation of HR processes
- employee self service
- federal government reporting
- cobra benefit administration
- benefits administration
- 3rd party surveys as a task
- ATS
- learning
Do you think Paycom delivers good value for the price?
Yes
Are you happy with Paycom's feature set?
Yes
Did Paycom live up to sales and marketing promises?
Yes
Did implementation of Paycom go as expected?
Yes
Would you buy Paycom again?
Yes
Evaluating Paycom and Competitors
Yes - We replaced our old HRIS, CBIZ, our ACA portal, and payroll portal, CBIZ payroll. We wanted something that would be more automated and physically process faster. We wanted a better employee portal. We wanted Cobra services and an easier portal for governmental reporting. It used to take 4+ hours for payroll; now it takes 2. It used to take a week for ACA reporting; now it takes only hours. We wanted employees to securely change direct deposit information and benefits without having to "bother" HR for every change.
- Product Features
- Product Usability
Really, we just wanted an upgrade with better security features.
Nothing in the evaluation process, but I would have insisted on a few trial runs of a few items before rolling them out to the employees.
Paycom Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I'm not aware of this feature. I don't think it's currently offered.