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Paycom saved our business after a bad PEO experience!
September 20, 2022

Paycom saved our business after a bad PEO experience!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is our payroll and timekeeping platform. We had used Paycom in the past, then transitioned to a full-service PEO. This was a mistake, and less than a year after this transition we went back to Paycom. We are happier than ever with the updates and support we have received from Paycom. We won't be misled by the promises of other platforms. We're home with Paycom!
  • Implementation was amazing!
  • Customer support is primary.
  • Employee training and support/
  • Paycom systems are so intuitive compared to other platforms.
  • The help menus could be more intuitive.
  • Paycom is saving me so much time and effort by simply working the way it is intended.
  • Paycom's empowerment of employees to "own" their own time management saves our leadership teams time and ultimately money.
Paycom is by far the best of the systems I have used. It is more intuitive and easier to navigate. ADP's systems were horrible, and their implementation and management teams are not good. I do not recommend ADP at all.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Paycom's implementation process was amazing. The guidance and support we received was the best. This is completely the opposite of our experience with a large, nationally recognized PEO, which did not go well at all.

Paycom Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Support and Self-Service

We replaced our timekeeping and payroll systems, which were not in good shape. We plan to add additional platforms in the future.
In the timekeeping system, we have been trying to find a solution to automate our point-tracking attendance system. Paycom was able to help us build an automated system to solve this problem.
By providing employees with the tools to make their own time keeping updates, it is saving all our leadership team members time and ultimately money. Paycheck previews prior to pay dates is also a huge advantage, to correcting problems before they arise.

Using Paycom

150 - We are a manufactuing corporation with all levels of employees, from President/CEO/Owner, upper management, mid-management and laborers.
3 - The HR Coordinator is the lead for Paycom management; our Payroll administrator handles just payroll processing; our Accounting Director is in charge of GL management and Paycom.
  • Payroll
  • Timekeeping
  • HR compliance and reporting
  • The notifications systems are fun and a plus.
  • Pre-approving payroll is a huge time saver, and heads off issues that don't need to be fixed after payroll runs.
  • Time keeping points system
  • Talent acquisition
  • Talent management
  • Risk management compliance and training
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.

Evaluating Paycom and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Our previous use of Paycom made it an easy choice to revert back to after a disastrous experience with a PEO. However the updates Paycom made in the interim period has made this an even better decision to return to Paycom.
We would have never left Paycom... However, now we know the proverbial grass is not greener with other PEOs and payroll providers. Paycom ROCKS!

Paycom Support

Our implementation process was amazing. We had a dedicated implementation team, and the primary implementation manager was absolutely fantastic. Nothing fell through the cracks and it has been a fantastic return.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not purchase premium support. Paycom's implementation team was absolutely fantastic.
Yes - We had some minor bugs during implementation, which both the implementation team at Paycom and we discovered. Any issues were corrected immediately. We never waited any longer than 12 hours to correct any issues.

Using Paycom

I have used other payroll, timekeeping and PEO systems, and Paycom is by far the most intuitive of all the systems I've used.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Timekeeping is very easy to use
  • Payroll process is more streamlined and automated than ever. It is very easy to use.
  • The Paycom reports are very easy to access and use.
  • Compliance systems are very easy to use.
  • Ironically, the most cumbersome Paycom function is their help menus.
Yes - The mobile app is great. It has been upgraded from our past usage, and is easier and more intuitive than ever.