Worst Enhancement of 2022-went back in time
September 29, 2022

Worst Enhancement of 2022-went back in time

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom as a full service HRIS system, for all of our compliance and payroll needs. Recently Paycom ran an updated - calling it an "enhancement". Prior to the enhancement we had no issues, Paycom was great for our compliance needs and payroll. Now it is awful. The enhancement actually removed some of our compliance information and our representative at Paycom doesn't even know why it happened. Currently, Paycom is not addressing any issues, it is only creating issues.
  • It is taking us longer to process tasks - costing more time
  • We are losing time in our days dealing with searching for information that used to be easily accessed
  • We are now spending money researching changing systems from Paycom
As of today, Paycom is the worst of all systems I have worked with.

Do you think Paycom delivers good value for the price?

No

Are you happy with Paycom's feature set?

No

Did Paycom live up to sales and marketing promises?

No

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

No

I cannot state anything positive about the new "enhanced" Paycom. It is slow, the new visual takes up so much more space, forms that took up one page now take up 3. Items are no longer organized, tracking cannot be updated. Changes keep occurring without any notice and we are now struggling to process daily tasks and maintain compliance.

Paycom Feature Ratings

Employee demographic data
1
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
Pay calculation
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
View and generate pay and benefit information
1
Update personal information
1
View job history
1
View company policy documentation
1
Employee recognition
1
Report builder
1
Pre-built reports
1
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
New hire portal
1
Manager tracking tools
1
Individual goal setting
1
Performance tracking
1
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Duplicate Candidate Prevention
1
Applicant Tracking
1
Notifications and Alerts
1

Comments

  • Paycom Representative | TrustRadius Reviewer
    Our updates are carefully designed to keep our users enjoying the ease of automation. We're disappointed to read your review, and we'd like to learn more about the problems you're experiencing with the software. Contact us at feedback@paycomonline.com, and a member of our team will be in touch.

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