You won't be sorry ....
October 27, 2022
You won't be sorry ....
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
For me, PayCom and their agents are a God Send!! The agents are always helpful, know what I'm going through and are able to walk me through resolutions without me feeling like a crazy person. I know I may sound that way when I first call in, but they are like my therapists, and I can breathe a sigh of relief after I talk with them. Now, this doesn't often happen because I've learned a lot about PayCom over the past couple of years. But when it does, it's earth-shattering for me. LOL.
- Explaining to me in layman's terms.
- Always knowing how to find an answer even if they don't know it right off the top of their head.
- Helping me think through the options of resolution.
- Recently, I've gone through a change of representation and that person was not available for the last 2 weeks ....but there was someone checking her emails so that is good!
- Returning my phone calls or emails when someone other than my representative is helping with a problem.
- I've not really had any bad issues where PayCom could improve ... just a few recent snafus's with the change of representative.
- Either it doesn't have these things or I've not been advised of them.
- I keep trying to play in PayCom, but sometimes my time si limited to really figure out some of its features.
- Enterprise eTIME and by ADP
Well, I didn't have the customer support that PayCom provides for me.
Do you think Paycom delivers good value for the price?
Yes
Are you happy with Paycom's feature set?
Yes
Did Paycom live up to sales and marketing promises?
Yes
Did implementation of Paycom go as expected?
I wasn't involved with the implementation phase
Would you buy Paycom again?
Yes