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Affordable and Easy to Use with Great Customer Service
November 04, 2022

Affordable and Easy to Use with Great Customer Service

Ann Randolph CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom for our weekly payroll for employees and contractors. Prior to using Paycom we were using a rather well know company online to do our payroll and we were having many problems. Reaching out to customer service was very difficult and once we reached an actual person, we could never get back in touch with the same person to follow up on problems.
  • Ease of use is amazing
  • Customer service is outstanding--we have our own service professional
  • Keeps costs low
  • I would like to be able to have my salaried people be paid automatically without having to do anything
  • Definitely has saved me time
  • The saved time has reduced admin costs
  • After one year, we will be saving on monthly costs as well

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Paycom is well suited to any company, no matter the size. We are a small nonprofit, with only 7 employees and a few contractors. However, we feel that we are treated just as well as a company with 500 employees. We need Paycom's expertise with payroll and taxes, but we can't afford to pay a lot for it. Paycom makes it very affordable for small companies to receive their payroll/tax expertise.

The main thing that caused us to choose Paycom was their customer service. We have an assigned customer service representative for our account. This is very comforting to know that we have a consistent and reliable person who will be there to answer any questions or handle any problems that arise.

Paycom Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Individual goal setting
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10