Item: Paycom
Rating: 10
Author: Sarah Fairfax

Use Cases and Deployment Scope

I was looking for a Payroll company that could handle very specific needs for our Compnay for payroll, clocking in and attendance.
When I came across Paycom I found that there was no scenario or task I put in front of them that they were not able to accommodate and was specific for our Compnay. I chose Paycom for the innovation of our employees being able to punch in and out on their mobile devices. This has also helped streamline the processing of payroll and has decreased the amount of payroll errors by 99%. It is also great that employees are able to request time off and it gets in front of scheduling for a quicker response and it helps scheduling jobs with the proper amount of employees on crew. We are going on just over a year and the Paycom systems are updated regularly with new features for both employees and employer. Along the way whenever an issue has come up, Paycom client services has gone above and beyond to help get the right answers and corrections to any issues. I look forward to a long relationship with Paycom and am excited to see the new innovations that come.

Pros and Cons

Gives clear understandable answers to clients questions and concerns
Provides great communication about available upgrades to their product
Gives outstanding one on one in person help to understand Paycom's full range of uses.

I would like to see a extra time given for training to employer and employees before going live for the first payroll process without the pressure of a definitive start date. I was told we would be charged additional fees if we could not start on the date we decided on and then was dropped in the middle of my first payroll run because the client service had a pre arranged appointment with another client. The first payroll run was very chaotic and stressful. Please be sure your client is comfortable and ready before processing. And perhaps plan to spend that first entire Payroll day with them.
Would like to see more long-term client service assigned to our account. We have had ours change several times within the year and it just feels good knowing your going to call and speak with someone that knows you and/or your business well and can give a better educated answer based on your specific business needs.
We are having an issue with our 2021 taxes and a discrepancy between what was reported to the IRS and the SS admin. I have supplied all the 941 information from our previous payroll provider that was sent to the IRS. I can not seem to get a real good answer about the discrepancy yet. Hoping this will be resolved soon though. I wish we had open access to speak directly to a tax team member. Everything gets communicated between a client service rep and it is difficult when they do not understand the tax situation.

Return on Investment

Paycom has Helped save time from having to enter employee hours
Paycom has helped save time with less errors and Manuel checks

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Did implementation of Paycom go as expected?

Would you buy Paycom again?

Yes

Likelihood to Recommend

Paycom is well suited for our company because we have employees who can not clock in until they arrive at the job site. Paycom makes this possible with the APP on their mobile devices. It also allows them to view their punch ins and make change request if there is a problem and forgot to punch in or out. Employees can also request time off through the app and it will notify them once approved. They can elect benefits. There are so many options for a company to really tailor Paycom to their specific needs and there are constant upgrades to Paycom regularly and a full library of training material and webinars for employees and employer .

Training Types Used

Online Training

Happy at Paycom

Overall Satisfaction with Paycom