Updated June 16, 2018
Score 10 out of 10
Overall Satisfaction with Paycor
Paycor has made payroll and the processing of taxes seamless. At any time I experience a concern or have questions, I receive immediate and professional assistance from one of Paycor's reps. If my personal contact with Paycor is busy, another associate will assist me; they help each other out to ensure the customer is taken care of. The software program is broad-based, offering online reports, time management dashboards, tax filing, retirement reporting, educational webinars, etc. It makes my job simplified as it relates to the worry of payroll and HR-related matters. Paycor covers it all.
- Outstanding, knowledgeable customer service
- Broad-based reporting
- Software ease
- Educational webinars
- I have not come across a situation that I feel needs improved at this time. They are a great company and make my job so much easier.
- The time I save utilizing Paycor is worth the ROI
- Consistent options when enrolling new employees. I appreciate the I-9 forms being included in the HR onboarding.
Our HR and/or payroll team has saved 1-25 hours per month. - Because of the consistent software requirements, I am confident I have not overlooked anything. Paycor continually adds new features and/or improves their current system, finding ways to take a lot of the thought-process from managers.
Every individual who has been assigned to oversee our account has been knowledgeable and friendly. I receive reminders when payroll is due and if ever I need assistance, I am connected immediately to someone who is able to help resolve the issue. I appreciate their patience and instructions on how to resolve the problem.
Paycor Feature Ratings
23 - The system is very user-friendly. All of my staff easily utilizes the software. Some knowledge of computer navigation is required.
- Gaining knowledge when new information (laws for example) are implemented or updated. Paycor continually updates us.
- Creative reporting capabilty
- Utilizing reporting to integrate with retirement
We have utilized Paycor for the past 9 years and they exceed my expectations. Why change when it is working?
Evaluating Paycor and Competitors
Yes - I believe the company utilized Paychex prior to 2009 when I joined the group however I believe the prior Administrator, who was a CPA, knew that Paycor could meet our needs on a higher level. They succeeded.
- Product Features
- Product Usability
- Existing Relationship with the Vendor
- Analyst Reports
It is not listed, but dependability. I rely on Paycor to provide me with updated regulations, laws and guide me through the process. It is their specialty and I trust them to help me when I am busy; to obtain accurate information for tax purposes as well as data for personnel files for compliance.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I had an unusual situation arise which I knew I could not handle on my own. I feel somewhat savvy on computers but this situation thew me and I had very minimal time left to process payroll - and - I was working remotely. My rep was busy so I was transferred to the next available rep and they didn't make me feel anxious or as if I were inconveniencing them. They patiently asked me specific questions and guided me through the process. Since that time I have felt more than confident that not only will they assist me, they will teach me along the way.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using