Excellent product
Updated June 16, 2018

Excellent product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

Paycor has made payroll and the processing of taxes seamless. At any time I experience a concern or have questions, I receive immediate and professional assistance from one of Paycor's reps. If my personal contact with Paycor is busy, another associate will assist me; they help each other out to ensure the customer is taken care of. The software program is broad-based, offering online reports, time management dashboards, tax filing, retirement reporting, educational webinars, etc. It makes my job simplified as it relates to the worry of payroll and HR-related matters. Paycor covers it all.
  • Outstanding, knowledgeable customer service
  • Broad-based reporting
  • Software ease
  • Educational webinars
  • I have not come across a situation that I feel needs improved at this time. They are a great company and make my job so much easier.
  • The time I save utilizing Paycor is worth the ROI
  • Consistent options when enrolling new employees. I appreciate the I-9 forms being included in the HR onboarding.
Our HR and/or payroll team has saved 1-25 hours per month. - Because of the consistent software requirements, I am confident I have not overlooked anything. Paycor continually adds new features and/or improves their current system, finding ways to take a lot of the thought-process from managers.
Every individual who has been assigned to oversee our account has been knowledgeable and friendly. I receive reminders when payroll is due and if ever I need assistance, I am connected immediately to someone who is able to help resolve the issue. I appreciate their patience and instructions on how to resolve the problem.
The software continually improves but it isn't perfect.
I have used Paychex in the past and I prefer, hand's down, Paycor.
Well suited in that they handle all of the employee taxes for us. They provide a wonderful software system which is self-explanatory and user-friendly. The associates never hesitate to help and never make you feel inept.

Paycor Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Report builder
Pre-built reports
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
New hire portal
Manager tracking tools

Using Paycor

21 - Management, support staff and physicians.
23 - The system is very user-friendly. All of my staff easily utilizes the software. Some knowledge of computer navigation is required.
  • Payroll
  • On-boarding
  • Taxes
  • Gaining knowledge when new information (laws for example) are implemented or updated. Paycor continually updates us.
  • Creative reporting capabilty
  • Utilizing reporting to integrate with retirement
  • Adding more HR options
We have utilized Paycor for the past 9 years and they exceed my expectations. Why change when it is working?

Evaluating Paycor and Competitors

Yes - I believe the company utilized Paychex prior to 2009 when I joined the group however I believe the prior Administrator, who was a CPA, knew that Paycor could meet our needs on a higher level. They succeeded.
  • Price
  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
  • Analyst Reports
It is not listed, but dependability. I rely on Paycor to provide me with updated regulations, laws and guide me through the process. It is their specialty and I trust them to help me when I am busy; to obtain accurate information for tax purposes as well as data for personnel files for compliance.
I wouldn't change anything. I have evaluated their services enough to know I love working with them.

Paycor Implementation

Continue providing excellent customer service with trained, patient staff.
  • Simply getting familiar with the new software.

Paycor Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I had an unusual situation arise which I knew I could not handle on my own. I feel somewhat savvy on computers but this situation thew me and I had very minimal time left to process payroll - and - I was working remotely. My rep was busy so I was transferred to the next available rep and they didn't make me feel anxious or as if I were inconveniencing them. They patiently asked me specific questions and guided me through the process. Since that time I have felt more than confident that not only will they assist me, they will teach me along the way.

Using Paycor

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Onboarding
  • Reporting
  • importing payroll
Yes - I haven't personally used it but some of my employees appreciate the features. There are obviously more features available than we have but what it does offer us seems to be very user-friendly.