Good software bad customer service
April 15, 2022

Good software bad customer service

Pete Grossman | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Modules Used

  • Payroll & Tax Software

Overall Satisfaction with Paycor

I use Paycor to process payroll and tax services. The software works well. The customer support has been and is still horrible.
  • Ease of doing payroll
  • Easy to onboard new employees
  • Easy to change employees information
  • Customer service is terrible.
  • Sales does not return calls.
  • Rates are changed and explanations are not given.

Do you think Paycor delivers good value for the price?

No

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

Yes

Would you buy Paycor again?

No

  • Frees up time to do my real job.
Payroll is very quick and easy. But, in my experience, if you have a problem it is a nightmare to resolve.
Easy peasy.
Going off of Paycor because of the billing changes and not being able to talk to anyone about it for 2 weeks.
Microsoft 365 (formerly Office 365)
Software is easy to use. Customer service is terrible in my experience.

Paycor Feature Ratings

Employee demographic data
4
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
4
Pay calculation
8
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Report builder
3
Pre-built reports
3
Ability to combine HR data with external data
3
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
New hire portal
5
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
3
Publish to Social Media
3
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated