In My Opinion, Paylocity Pays Payroll But Produces Painful Products
December 05, 2022
In My Opinion, Paylocity Pays Payroll But Produces Painful Products
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
Paylocity is our HRIS for the whole company. We have 4 locations under 1 FEIN. We use Payroll, Performance, ATS, Onboarding, Time & Labor, Surveys, and documents.
- Community (internal Facebook)
- Executive dashboard - Data Insights
- Benefits integration with BSwift
- Mobile app does not mimic website. Certain functions can only be accomplished by logging in on a computer. Very frustrating for staff and leadership.
- Changes must be completed one employee at a time or by creating a spreadsheet and uploading changes. Does not have the ability to select more than one employee at a time.
- The system, in general, is clunky and disjointed. many "other" systems running in the background or integrated in some way that Paylocity does not have the ability to update or change.
- Customer service is slow. No sense of urgency. When trying to solve an issue, many emails must be exchanged and as a client, we have to follow up to see if an issue has been solved. Often issues are kicked down the road and answered with, "That is on our plan for next year" or a different quarter.
- Better communication with staff
- Data and reporting for tracking accountability and compliance
- Pricing is comparable to other HRIS
- Still have to use, and pay for, a separate scheduling software and a separate LMS system
Automation of common tasks in Paylocity is fine. It is comparable to other systems. The set up does save both the HR team and department heads time with repetitive items.There isn't anything cutting-edge or ground-breaking about the system. It always feels clunky because it is integrating with a number of other systems to achieve the entire suite of services.
Community, Peer Recognition (Impressions), and surveys are all useful tools. They improve communications with employees and with select groups or departments. Surveys are fine for short pulse survey results. It is not practical for longer true "engagement" surveys as the client has to build, test, roll out, and monitor results on their own. Templates or automation of some of these tasks (like a library of questions and formats) would help. It can be very time-consuming.
Paycom is #1 and Paylocity is #2 for ease of use and functionality, in my opinion. Paylocity was in place for this organization when I joined. I was not involved in the decision process. ADP is the worst unless you have thousands of employees and even then, it's not great. Jenzabar is great for Higher Ed classes, registrar, and billing, but not for HR functions and Payroll is THE WORST.
Do you think Paylocity delivers good value for the price?
Not sure
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paylocity go as expected?
I wasn't involved with the implementation phase
Would you buy Paylocity again?
No