If you're looking for great customer service, or just customer service at all, Paylocity isn't for you.

I am in charge of all the data input & payroll for three companies within our organization. A few of the business problems are as follows from my experience. 1.) Untrained & inexperienced Paylocity employees. 2.) The timeliness to resolve issues is unacceptable, weeks to months. 3.) The "Verify Tax" system is incorrect & unreliable. 4.) I have never spoken with my so-called account representative the entire time I've been with this company totaling almost 3 years. 5.) Getting a hold of anyone outside of the service department is unheard of. For instance, speaking with someone in the tax department. 6.) Never get to speak with the same customer service representative so you have to go over and explain yourself multiple times if it doesn't get resolved in the original call. 7.) The website is not user-friendly for administrators or employees using the Self-Service Portal. 8.) The look or organization of screens isn't easy on the eyes. Meaning it's hard to review screens as the information is way too spread out. Reviewing timecards is a great example of this. 9.) Following the benefits balance history is very unclear. 10.) Reviewing multiple checks individually on the pay tab is a complete hassle, you can't just click next. I could go on, but this is plenty of instances/experiences I've had using Paylocity as our payroll TPA just within the last 3 years of my 9 years in total, using their service.

We choose not to use all of the services currently offered. We're very dissatisfied with the customer support as it is. If we could, we would have already changed providers.

We've only used the survey tool one-time. It wasn't consistent in the message delivery but other than that was is was okay.