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Paylocity offers some great features
February 08, 2023

Paylocity offers some great features

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for HR & Payroll and Benefits Management. As a department that is trying to go paperless and do more and more electronically, the HR&Payroll module is where we implement onboarding, time-off tracking, and pay. Benefits manages all our benefit needs and enrollment. Having this feature makes annual Open Enrollment process much easier.
  • Customer Service
  • Benefits Management
  • Document database
  • User-friendly
  • Connection between HR&Payroll and the Benefits module would be super helpful
  • Customer Service reps should be united and reps should be taught the same across the board.
  • Ease of reporting features could be improved.
  • Positive influence on reducing errors
  • Ease of data driven reports
  • TIme-efficient
  • User-friendly
Paylocity has made the onboarding process easy and makes annual open enrollment effective and efficient. Time-off tracking is easy and user-friendly, as well as approvals for time-off. Reporting could be streamlined and much more simple. Currently it's very complicated and sometimes difficult to pull in the exact information needed for the project at hand.
We use Community in Paylocity and enjoy it. However, it's been a process trying to get all our employees engaged in using it also. We use Community for announcements, peer recognition, celebrations, and as a way to communicate with our staff and employees on important matters. I personally use it for benefit announcements, posting user guides, and other important information pertaining to benefits.
Paylocity is much more user-friendly.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

Paylocity does many things well. Such as HR&Payroll, time-off tracking, paystubs, W-2's availability, and employee documents are great features to have as well as the mobile app for users. There are areas that could be improved. Creating a connection between the HR&Payroll side to the Benefits module side would be very helpful. When calling our account managers it's frustrating that HR & Payroll don't have access to the benefits side, and benefits account manager does not have access to HR & Payroll. These two should be connected and interact with each other.

Paylocity Feature Ratings

8.7
Employee demographic data
8
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
6.0
Pay calculation
5
Support for external payroll vendors
5
Off-cycle/On-Demand payment
5
Benefit plan administration
9
Direct deposit files
8
Salary revision and increment management
5
Reimbursement management
5
7.3
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
4
7.8
View and generate pay and benefit information
8
Update personal information
8
View job history
7
View company policy documentation
7
Employee recognition
9
7.0
Tracking of all physical assets
7
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
7.6
Performance plans
8
Performance improvement plans
8
Review status tracking
7
Review reminders
8
Multiple review frequency
7
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.5
New hire portal
8
Manager tracking tools
9
7.8
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
7
Performance tracking
8
7.9
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
5
Applicant Tracking
9
Notifications and Alerts
9

Using Paylocity

500 - Self-service portal, and our administrators use Paylocity for an HR database, Payroll and accounting, Benefits management, recruiting, data insights and reporting.
2 - Support for Paylocity requires the account manager to be knowledgeable about all the ins and outs of Paylocity and to know user tricks and tips of making Paylocity sing and dance.
  • HR & Payroll
  • Benefits Management
  • Onboarding
  • Reporting needs
  • Recruiting
  • Data insights
  • Continuation of Community
  • Benefits Management
  • More efficient onboarding
We gave an 8 rating because I believe there are simple improvements Paylocity could make that would make a world of difference in an admins every day work world. We will probably renew because we are already familiar with Paylocity and how it works. It would a huge change to bring in a different HR & Payroll system at this point.

Paylocity Support

Most of the time our Paylocity account managers are amazing to work with. They go above and beyond to be available for us when we have questions and they usually know the answers. They are like a Paylocity internal encyclopedia. However, there have been a couple of Paylocity customer service reps I have spoken with that were rude and unhelpful. But I give a shout out to our HR & Payroll, and Benefits account managers for the excellent service.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Quick Initial Response
None
I think we have premium support.
Yes - Most of the time, issues are resolved fairly quickly. There have been a few instances where the issues remained unresolved even a week or two later.
Our Benefits Manager is excellent at explaining things to me when I'm having a hard time understanding what's happening in Paylocity and how to make it work. He answers my emails very quickly and is usually quick to return my phone calls as soon as he is able. Even when he was in the midst of a hurricane in his city, he took the time to speak with me by phone and help resolve my issue.