Great product, support is lacking a bit
February 27, 2023

Great product, support is lacking a bit

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity basically for Time and Attendance and Payroll Processing and Tax Reporting. There are many other features we'd like to use but find the level of the customer service team to vary greatly and often find it difficult to get the correct answer or resolve an issue if it's anything slightly complicated.
  • The basic flow and layout of the product is user friendly
  • Delivery is always on time
  • Product is seldom down
  • Dedicated service team would be nice so they get to know their clients better
  • Do not allow inexperienced Customer Service Trainees to take calls
  • Faster turn around time with a service call when they can't resolve it easily
  • Reduced Time
  • Better data
The Electronic Onboarding has streamlined all the paperwork and saved a lot of time.
Have not used these tools yet. But I'm very interested in learning more as time goes on.
I have used numerous products over the years. Paylocity is much more user friendly then the other products.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

As I said the product itself is pretty user friendly, it's mainly the customer service that needs improvement. It's very frustrating, I've been trying for months to get answers to why I'm seeing different Time Off Balances on the App, compared to HR & PR and the benefits tab in Time and Labor. I've sent multiple emails since October and every time I follow up I get someone different who then asks me to send examples again! It's extremely frustrating.

Paylocity Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
4
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
9
Balance details
1
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
8
View job history
Not Rated
View company policy documentation
8
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
8
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated