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Paylocity Review
Updated April 12, 2024

Paylocity Review

Marilyn Dunn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for the total HR experience - talent acquisition, onboarding, payroll, benefits enrollment, COBRA administration, FSA administration, and HCM
  • processes payroll easily and accurately
  • accurate data maintenance
  • outstanding customer service
  • state tax registration
  • It is difficult to customize reports
  • time & labor balances require manual intervention
  • More consistent processes
  • Less time spent on payroll due to ease of function
  • Less time spent when questions arise due to readily available customer service
ConnectOne Bank separated HR functions from Benefits and Payroll. HR utilizes talent acquisition and onboarding which has streamlined the new hire process from background checks and offer letters to the data entry process. On the benefits and payroll side, automation has streamlined new hire benefit enrollments and the entire open enrollment process.
ConnectOne Bank utilizes an outside vendor for these tasks. They were in place prior to Paylocity. Sorry.
Those are the companies I've used in the past. I wasn't working at CNOB when Paylocity was chosen. But Paylocity is 1000 times superior to the two programs I used in the past! There are no secret codes for deductions or earnings; payroll registers are easy to read, and it's very, very user-friendly. And again, when you're stuck, customer service is always available right away with the solution.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity is very user-friendly on both the administrative and employee side. Payroll batches are easy to edit, if necessary. The customer service is outstanding; there is always someone knowledgeable available to assist - immediately. (unlike ADP where you could be on hold for hours.) I am happy to hear that as our organization grows, Paylocity can service more than 1,000 employees. As I mentioned previously, the cumbersome tasks are the ability to create custom reports with the data and in the format needed and the accuracy of time off balances.

Paylocity Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
8.0
Approval workflow
10
Balance details
6
Annual carry-forward and encashment
8
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
7.0
Report builder
6
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
10
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paylocity

500 - All areas of the business
5 - Technical ability
knowledge of labor laws
knowledge of state tax laws
  • payroll processing
  • benefit administration
  • time and labor
  • n/a
  • employee recognition
Paylocity serves our purposes and has the ability to handle growth.
Conversion is disruptive!

Evaluating Paylocity and Competitors

Yes - ADP - because they are terrible
  • Product Features
  • Product Usability
ADP was no longer able to support our needs effectively; customer service was lacking; prices kept increasing
N/A

Paylocity Implementation

I did not participate in the implementation
  • Don't know
Change management was minimal - I wasn't working here when Paylocity was implemented. But I heard it went well.
  • I wasn't working here when Paylocity was implemented but I heard it went well

Paylocity Training

  • Online Training
the training material was easy to follow. The screenshots matched the actual portal. You could proceed at your own pace and go back if needed, or advance if you were already familiar with the process.

Configuring Paylocity

We required a number of custom calculations and custom fields. Paylcocity is able to accommodate these requests easily and in a short amount of time.
Some - we have done small customizations to the interface - We have customized some of the EDI file feeds required for our benefit vendors. Again, this was done easily and quickly.
Yes - we have added extensive custom code - Very easy
Customizing reports is available, but sometimes we need assistance setting them up. But Paylocity customizes reports a lot faster that I can.

Paylocity Support

Paylocity's customer service is outstanding. They are all knowledgeable, always available, and you are never put on hold.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I wasn't aware this is available, so I don't know.
Paylocity always provides exceptional support!

Using Paylocity

Each function is very user-friendly. And if you need help, customer service is always available as is information in the Knowledge Base and PEEK.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Benefit Enrollments
  • Payroll/Pay Entry
  • Web Link
  • Editing a payroll batch
  • performing test calculations
  • setting up direct deposits
  • time and labor - but it's usually operator error
  • custom reporting
Yes, but I don't use it

Paylocity Reliability

We started with approximately 100 employees and have grown to over 500. Paylocity is able to handle an organization's growth in terms of headcount as well as level of benefits offered.
Paylocity support is always available and I never have to wait endlessly on hold. If our dedicated account manage is not available, there is an entire team assigned to our account. Every one of them is knowledgeable about our organization and Paylocity's process.
Reports are available instantly. Some updates do take overnight to complete but otherwise the benefit integration is also done quickly.

Integrating Paylocity

N/A
  • N/A
  • N/A
  • N/A
  • N/A
  • N/A
N/A
  • N/A
  • N/A
  • N/A
N/A
  • Single Signon
N/A
I have no experience to provide advice on this topic

Relationship with Paylocity

I wasn't involved in the sales process. I joined the organization after Paylocity was implemented.
I wasn't involved in the sales process. I joined the organization after Paylocity was implemented.
I wasn't involved in the sales process. I joined the organization after Paylocity was implemented.
I wasn't involved in the sales process. I joined the organization after Paylocity was implemented.

Upgrading Paylocity