Item: Paypro Workforce Management
Rating: 10
Author: Guy Smalling

Use Cases and Deployment Scope

We use it across the board. The program has saved time, provides on-line reporting for both management and employees.

Pros and Cons

Paypro offers great service.
It's an excellent product, at an affordable price.

Easier on-the-fly reporting abilities. The current reporting is a bit tedious, even for those less IT-oriented managers.

Return on Investment

We saw a return on our investment in less than 3 years.
Enabling department-heads and employees the ability to have easy access to HR & payroll information without waiting for HR.

Of my 30 years experience from ADP to off the shelf payroll packages, Paypro is second to none. They acknowledge when they do not have an answer and quickly provide the follow up with who provided and what the answer is.

Alternatives Considered

ADP, Ceridian, HRAPP, Quickbooks, Sage, Paycor, Gusto, OnPay.

Likelihood to Recommend

Well suited for small to mid-size companies.

Users and Roles

8 - Upper and middle level management positions.

Support Headcount Required

1 - A few with limited IT knowledge and experience to very experienced staff members. Individuals with limited knowledge can navigate to complete time management tasks fairly easily within the system. These individuals are the ones who have saved the most time by our change and upgrades to Paypro.

Business Processes Supported

Time management
Reduction in payroll processing time

Innovative Uses

Employee use of the PayPro app
Employee relations announcements (birthdays, anniversaries, etc.)

Future Planned Uses

Going paperless in HR!!!!!
On-line training for HR

Likelihood to Renew

Service and product.

Products Replaced

Yes - Previously ADP was utilized.

Key Differentiators

Price
Product Usability
Vendor Reputation
Existing Relationship with the Vendor

I can't say enough, the most important aspect of any organization is SERVICE!!!

Keep it up PayPro!

Evaluation Lessons Learned

No. The sales team was equally service minded as the support side.

Implementation Rating

The Paypro team was organized, professional, kept you on the budgeted timeline, followed up, was patient, experienced and truly cared. You would never think there were understaffed!

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes - * Software & hardware.
* Timekeeping training.
* Payroll training
* HR training.

Change Management Lessons

Change management was a big part of the implementation and was well-handled - Not sure the statement is worded correctly. Did we have and organizational change - yes. Was it significant - yes, previously managers were completing timekeeping by hand and the payroll person was completing all edits, requests and HR issues.

Implementation Issues

Scheduling management training with staff
It was the smoothest transition in my 30+ years of using payroll & hr systems!

Paypro Workforce Management Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	Difficult to get immediate help

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Time keeping, payroll processing and HR.
not sure what you mean by "elegant" if that's a reporting or visual point then I find the system is average.

Difficult Tasks

Changing sorting and searching reporting capabilities - not difficult but could be improved.
Creating reports - not difficult but could be improved.

Mobile Interface Availability and Impressions

Yes - Average capabilities, approximately 60% of our staff uses it.

Usability

Service and product.

Paypro Workforce Management Review

Overall Satisfaction with Paypro Workforce Management